How did you wind up at Volvo?
I’m Italian and I came to Belgium for personal reasons. I was looking for a job in Gent and Volvo is one of the best known international companies in Gent. Thanks to some Belgians I met in Gent I was informed about an interim office offering jobs at Volvo Group Customer Solutions. I already knew Volvo as a high quality company. I lived in India for a year and there Volvo was synonym for high quality busses, people spoke very positive about it.
Why did you choose Customer Solutions? What was appealing?
The job and organization attracted me because of the multicultural atmosphere and the fact that I would be able to speak and maintain my Italian, Spanish and English on a daily basis.
Describe your job and responsibilities:
As a technical support engineer in the Southern Team I support Volvo Bus and Volvo Truck workshops from Southern Europe. This means that when a customer brings his truck or bus to the workshop for a (un)planned check-up and the mechanics of the workshop encounter a technical problem, they contact me and I help them solving their problem in a quick and lean way. It can be a problem about replacing a part or mounting extra parts but also about the electronics of the vehicle.
It is very valuable if you have a technical background for this job and for certain positions within Customer Solutions a necessity. In my case I was able to compensate the lack a technical background with knowledge of at least 3 languages, logical reasoning, a problem-solving attitude and a good customer orientation.