What is your current position at Volvo and what do you do in your daily job?
I am Vice President, Aftersales and Services, Volvo Group Australia and I oversee aftersales business and operations for Markets in Australia, New Zealand, Papua New Guinea, and New Caledonia. The Aftersales team provide support for our retail networks, to ensure that we deliver leading customer satisfaction to the owners of our products. We provide dealer and customer support via Parts supply, service agreements, technical product support, warranty, telematics and breakdown services.
Why did you choose Volvo Group as an employer?
My values aligned closely to the value of this great company. Coming from private dealers, I could see how the Volvo Group cared and promoted good culture through their employees, resulting in excellent customer service.
How has career with the Volvo Group been this far?
I started with the group in Darwin in January 2005, a dual branded (Mack / Volvo) dealership. From this, I moved to Brisbane Head Office to start project work on integrating Mack and Volvo into our dealer network for aftersales. I worked in Brisbane from 2006 till 2009 and enjoyed challenging roles, including business development for Parts business in Western Australia and Northern Territory. In 2010 I moved to Volvo Truck Corporation Head office in Gothenburg, Sweden, to take up an 18-month contract in VTC International Division as Project manager/Logistics manager. This was a fantastic challenge, personally and professionally. I returned to Australia in late 2011 as Retail support manager, leading a team of eight parts and service region managers for all Australia dealer aftersales wholesale business. In 2012 I moved into Soft Product Management role, working with a team to develop soft products, before being appointed to my current role in October 2012.
If you were to recommend Volvo Group as an employer, what would you put forward?
Endless opportunity. The group offers so much globally, for people wanting to challenge themselves and grow professionally and personally. No two days are the same, and the professional network you build is almost like a family. People take pride in the products and services we develop and offer to our customers, and there is a real want to always support the customers.