Daily quality management is decentralized, and handled in our product development processes in manufacturing and in the market and sales organizations. Key terms are total quality and participation by everyone, through dialogues and clear objectives. Knowledge of the customers' business is essential for the right internal product and service requirements.
Quality management systems
Quality management systems, certified according to ISO 9000, are used to define and control responsibilities and follow-up procedures. Today most of the employees in the Volvo Group work in an ISO 9000-certified unit.
The Quality Council
The Quality Council, chaired by a member of the Group Executive Committee, is the advising body for Group quality-related decisions. The Council consists of the quality managers from each of the business areas and units.