Daily quality management is decentralized, and handled in our product development processes in manufacturing and in the market and sales organizations.
Key terms are total quality and participation by everyone, through dialogues and clear objectives. Knowledge of the customers' business is essential for the right internal product and service requirements.
Quality management systems
Quality management systems, certified according to ISO 9001, are used to define and control responsibilities and follow-up procedures. Today most of the employees in the Volvo Group work in an ISO 9001-certified unit.
The Quality Committee
The Quality Committee, is the advising body for Group quality-related decisions. The Committee consists of the quality managers from all truck divisions and business areas.