The application of modern work procedures, e.g. crossfunctional teams, long-term business plan a.o.
The application of effective procedures to monitor customer satisfaction.
The use of criteria for quality awards in the own quality development. Examples are Malcolm Baldrige National Quality Award and European Quality Award
Knowledge and procedures in this field. Can incorporate risks in production processes, e.g. fire protection but also environmental risks and administrative hazards, e.g. com-puter systems and communication