management

Evaluation heading

Comments

management

The application of modern work procedures, e.g. crossfunctional teams, long-term business plan a.o.

customer satisfaction

The application of effective procedures to monitor customer satisfaction.

TQM procedures

The use of criteria for quality awards in the own quality development. Examples are Malcolm Baldrige National Quality Award and European Quality Award

risk management

Knowledge and procedures in this field. Can incorporate risks in production processes, e.g. fire protection but also environmental risks and administrative hazards, e.g. com-puter systems and communication