Service & Solutions Delivery Leader

Job Mission

Unlike a traditional manager who is responsible for a vertical function, department, or set of processes, a Service & Solutions Delivery Leader (SSDL) is responsible for ensuring that the value flows smoothly through multiple departments or silos to the customer.
As the value-stream Leader, the SSDL is the person responsible for increasing the ratio of value2 to non-value and eliminating waste in the overall supply chain from start to finish, in people services; and ensures the value stream meets or exceeds customer requirements.
The SSDL also supports the Delivery Manager or the Line Manager to identify competence and development needs, develop team members skills and plan time for individual training, cross training within the team and knowledge sharing.
The SSDL is highly involved in the operational work. It is recommended to have good knowledge and experience in relevant to HR & business solution process.

Job Context

The SSDL reports to the Head of People Services US who has the overall responsibility for the Solution delivery for People Operations.

  • The SSDL collaborates with all parties in People Services and with stakeholders on business aspects of the daily delivery.

  • The SSDL collaborates with external suppliers and other partners that works with People Services in related changes, support and on-going activities.

Key Responsibilities

  • Cooperate with stakeholders and functions to secure efficient delivery of solutions & services.

  • Build open, honest and collaborative mindset within the teams

  • Execute lean tools and procedures within Value Stream atmosphere to minimize process variation.

  • Ensure to enhance quality as well as reduce waste.

  • Utilize external and internal VOC (Voice of Customer) to evaluate or enhance processes.

  • Execute root cause issue solving procedure to all functions and/or ensure to request 5-why root cause evaluation from responsible parties plus document countermeasures

  • Execute Standard Work and develop SOP ’ s for Operations associated processes.

  • Ensure entire team staff are properly trained, resourced, supplied and managed to attain strategic objectives.

  • Develop and utilize main performance goals to employees through Performance Ownership process as well as Daily Management.

  • Identify improvement opportunities and perform under minimal supervision to attain results as well as process enhancements.

  • Define, Improve and maintain quality & delivery goals with concentration on customer satisfaction.

  • Perform with different projects at one time during working on necessary deadlines.

  • Execute data mining and evaluation pertinent to quality process enhancement related to Value Stream metrics.

  • Help employee’s team to engage in lean activity planning as well as execute these plans.

  • Prepare clearly explained deliverables for Lean as per company’s scorecard system

  • Ensure communication / collection / sharing relevant information with stakeholders, team members, and partners in a systematic way

Required Competencies

  • Act as a mentor and coach for colleagues, give support, feedback and recognition related to delivery and performance

  • Initiate and encourage development activities for the team members in cooperation with the respective Line Manager

  • Identify competence needs and secure capacity to deliver according commitments

  • Plan time for training and development for team members within in the team’s delivery assignment

  • Support Line Manager in the assessment of team members

  • Introduce new team members

Preferred Qualifications:

  • 6+ years of HR experience

  • Experience managing and prioritizing multiple projects and client relationships.

  • Bachelor’s degree or combination of work experience preferred

  • Strong relationship building, client management and organizational skills

  • Strong attention to detail while operating with a sense of urgency

  • Excellent verbal and written communication skills along with a penchant towards metrics

  • Strong commitment to continuous improvement

  • Ownership and the ability to work with little direct supervision in a self-managed team environment

  • Ability to work on a diverse team

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Volvo Group Human Resources contributes to realizing the vision of Volvo Group by driving the development of a global team of high performing people. The Volvo Group University, which delivers training and development and HR Services, that deliver HR administration and support are also part of the Group HR organization. With Volvo Group HR you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer

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