Back order Coordinator


Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence. If you enjoy being in the center of the action, then this may be the right position for you.

This is us, your new colleagues. 

The Backorder recovery team is a part of the Gent/EU Region within GTO Service Market Logistics and we are responsible for the distribution of service market products, from supplier to our warehouses and all the way to the customer.

We are a stable team of great people that love going the extra mile to secure customer success. We are fixers! We just do it! And we do it with close collaboration, a bit of humor and a lot of passion to recover backorders.

Do you just love to...

As a Back Order Coordinator:
You will have the responsibility to solve any urgent backorder in the shortest possible time. To do this, you will check the full supply chain to find a solution. You will actively communicate about the cases and you will contact any stakeholder needed to speed up the recovery. In this role we value your continuous improvement mindset very much.

Are you the one?

  • A person who takes on a challenge with a positive mindset and a smile
  • You communicate in a customer friendly way and you are a team player who can easily collaborate with other stakeholders
  • You are fluent in English (oral and written)
  • You are passionate about expanding your knowledge
  • You have interest in or experience from office automation
  • You are structured and have a high level of data literacy

A Bachelors’ or a Masters’ degree or experience in an equivalent profession.

Let's do this!

Do you have a problem-solving mindset? Are you communicative and enjoy working in a team?
If you recognize yourself this might be a position for you!

If you want to know more about who we are, have a look at these 2 videos:
Who I want to be:
Fridges without food:

Do you want to be a part of our journey? Then we are hoping to hear from you!

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

We willen je leren kennen



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