Claims handler (Maternity cover: 12 months - Part Time)

Claims handler (Maternity cover: 12 months) (Part Time 22.5 hrs a week)

With new technologies and new business models, the transportation and infrastructure industries are changing at a higher pace than ever before. Here at Volvo Group, we are also accelerating our industry forward in these important areas.
This is an exciting time in the Bus & Coach industry with the recent launch of our new electric chassis products and this would be an amazing opportunity for someone with experience of Contracts and Warranty administration to join us.
Do you want to join our journey and shape tomorrow’s society together with us?


We are looking for a Warranty & Contracts Claim handler to join our Service Market team in Warwick.

The Role

The Claims department is a core element of the organisation and its the current team is hardworking and busy, and thrive on working together to meet targets whilst still encouraging a fun and dynamic working environment. The team are extremely knowledgeable and very welcoming to newcomers providing lots of support to make you feel like an inclusive member of the team. This is a very varied role where you will be responsible for handling a variety of claims tasks whilst assisting the Warranty and Contracts Manager for Volvo Bus. Tasks will include but not be limited to:
  • Contract Claim Handling
  • Input of Contract Claims
  • Processing Warranty Claims in line with agreed service levels
  • Submission of Body Warranty Claims to relevant in-house teams
  • Management of central mailbox
  • Support input of Vehicle Registrations into the system

The Claims Handler

This is a fast paced role where you will work on claim handling tasks at a detailed level. The successful Claims Handler will have excellent attention to detail, be a strong team player with the ability to also work autonomously. You will have great communication skills and be able to work well under pressure. You should be empathetic and previous claims handling experience would be advantageous but not essential).

What Volvo Group can offer you:
  • Competitive basic salary
  • Annual bonus
  • 25 days annual leave plus bank holidays increasing with length of service
  • Defined contribution pension scheme (with death in service cover)
  • Employee Assistance Programme
  • Private Healthcare
  • Discount on new Volvo & Renault Cars
  • Volvo Social Club
  • Free Car Parking on site
  • Subsidised restaurant and coffee bar
  • Flexible working model with hybrid home and office working

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

The transportation industry is transforming at a higher pace than ever before. Very much driven by electromobility, connectivity and digitalization, new business models and opportunities to create value for our customers and society are evolving. If you think this sounds exciting and want to be part of a company committed to take a leading position in this transformation, we have an opportunity for you!

Volvo Buses is one of the world’s leading bus manufacturers, with a strong focus on driving prosperity through transport solutions. The product range includes complete transport solutions, city buses, intercity buses and tourist coaches, as well as services in financing, vehicle servicing, diagnostics, productivity and traffic information. Volvo Buses is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses and construction equipment as well as drive systems for marine and industrial applications.

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