Customer Service Team Manager South Team

Introduction

Volvo Action Service has the mission within Service Market & Retail Operations to sustain high customer experience & maximum vehicle uptime to customers operating in the European & international Sales Areas.
The service is delivered through highly motivated and multilingual coordinators along with Volvo Trucks leading edge applications.

Our offices are located in Gent (Belgium), Rugby (United Kingdom) and Johannesburg (South Africa).
Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.


This is us, your new colleagues

We are an international team of multitaskers.
We believe that best performance comes from collaboration.

Are you a natural people manager?
Then we are looking for you!

What you'll do

As Team Manager South you are a real people manager and have good communication and coaching skills. You enjoy having close connections with your team members, a team of roughly 15 people, and colleagues and can build an informal, fun and motivating team atmosphere. By creating an environment of openness and trust, you provide a safe place to share ideas and encourage feedback. You are able to create engagement and can encourage people to take the lead. You are able to multitask and can lead with passion, perform with purpose and dare to try new ways.
Creating & managing work schedules is also a key part of your role, securing team members are available at the most critical times delivering the best possible customer service. In support of vehicle uptime, you will cooperate closely with your market(s) to secure the best customer experience.


You and your skills

As a natural people manager are you inclusive, communicative and customer focused? Do you thrive on curiosity and enjoy multitasking. Are you results driven, have experience as a team manager, and are able to maintain the people focus that is needed? If you are fluent in French, this would be an asset. If you have a hands-on approach in solving problems and enjoy working in a fast pace operational environment, then look no further. Apply and get to know us.

This job is for you!


A perfect match?

You will have the opportunity to work in global and dynamic organization with highly skilled colleagues
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously
Extra days off, a company restaurant, initiatives concerning health and well-being
A competitive salary based on your experience & competences

Let's do this!

Volvo is the place to be where you can develop a career within a world known and respected brand.
Come and join our international team! Want to get to know our business first? Check out our video

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

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