Case Builder / Service Bulletin writer / Campaign coordinator (m/f/d)

In the area of our Technology Uptime and Quality department in Konz we are looking for a
Case Builder / Service Bulletin writer / Campaign coordinator (m/f/d)

You will monitor field claim data and field service calls on all markets to identify field and customer quality issues, initiate cases and drive them in the “define” and “measure” phase. You will create and interpret statistical data which enable prioritization of related quality issues and request technical material via the parts return process. For the “industrialize” phase you produce service bulletins, work within the service bulletin process, and set up campaigns, product updates and special commitments in our systems.

Your tasks:
  • Monitoring field statistics on all markets to identify field and customer quality issues
  • Driving the field quality cases in the “define” and “measure” phase
  • Creating and interpreting in-depth statistical data and information
  • Initiating and/or evaluating special commitments and analyzing data for decision
  • Calculate costs for special commitments
  • Chairing the cross-functional field quality meetings and contributing in product maintenance meetings
  • Request of technical material (parts return process)
  • Set up the framework for global field activities such as safety campaigns, product updates and special commitments
  • Secure that all technical information and instructions are available before the release of a field activity
  • Transfer data into production program e.g., ALLADDIN for SB
  • Create simple illustrations in a computerized illustration program
  • Order proofread and translation
  • Upload service bulletins to systems
  • Remove outdated bulletins from systems

Your profile:
  • Bachelor’s Degree in Engineering or an equivalent qualification
  • Project management skills
  • Statistical knowledge
  • Ideally experience with producing product information within Volvo systems
  • Six Sigma experience (ideally Green or Black belt)
  • Technical knowledge of the products and its sub-systems
  • Supporting mindset and good communication skills
  • Fluent in English (written and spoken)

If you are interested, please send your application to the HR Department via our Volvo Recruitment Online System until June 22, 2022 at the latest. Any questions related to the vacancy are very welcome. Please contact Wolfgang Baur, ( We are looking forward to receiving your application!

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Queremos conhecê-lo



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