Product Support Representative

Job Summary and Purpose:
The responsibility of the VCES Product Support Representative is to assist new and existing customers with equipment and dealership matters, and to provide information and training needed to properly utilize, maintain, and repair Volvo Construction Equipment as well as all equipment types and brands represented by the dealership.

•This position will champion a “Safety First”, “Customer Focused” and a “Continuous improvement” culture.
•Enforce and adhere to all company policies, procedures, standards, and values.
•Maintain excellent customer and employee relations.
•Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.

Main Tasks/ Responsibilities:
•Conduct initial assessment of sold equipment, for repair needs to proactively determine service needs.
•Advises and assist customers with concerns related to service and parts needs.
•Answer and assist with technical information and questions for all equipment types and brands represented by VCES-CA.
•Assist customers with the sale or ordering and tracking parts.
•Trains and familiarize customer operators with VCES equipment.
•Facilitate communication for equipment rentals, service quote as required.
•Maintain a sound working relationship with all departments at VCES.
•Conduct machine inspections for trade value estimations.
•May deliver parts or provide service for emergency repair needs.
•Travel as needed to worksites and check on status of equipment.
•Performs other duties as assigned by supervisor.

Education/Professional Qualifications required for the position:
•Must have at a minimum, a High School diploma or equivalent with 2-3 years of experience as an administrative or office assistant.
•Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired.
•2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.

Additional Important Requirements:
•Computer proficiency, especially with Microsoft products like Excel, and Word is required.
•Strong product/industry knowledge related to various types of ground engaging equipment, including, but not limited to excavators, wheel loaders, and articulated hauler trucks.
•Knowledge and proficiency with office equipment, dealer networks and Microsoft products (Knowledge in Quipware highly desirable).
•Demonstrates professionalism and approaches others in a tactful and respectful manner while under pressure. Accepts responsibility for own actions and follows through on commitments.
•Works with integrity, treats people with respect, and inspires the trust of others.
•Adapts to changes in the work environment and able to deal with the frequent changes, delays, and/or unexpected events.
•Requires prolonged periods of sitting and/or standing.
•Frequent stooping, bending, overhead reaching, lifting, pulling, caring, or pushing objects or materials, up to 25lbs.
•Occasional lifting, pulling, caring, or pushing objects or materials, up to 50lbs.
•Will work in a noisy, dusty areas with outdoor elements and environment.
•Must be able to climb stairs and ladders, steps and use handrails for entering and exiting heavy equipment.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Volvo Group North America is an Equal Opportunity Employer

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