DEX Product Representative

As the DEX Product Representative, you will be responsible for DEX customer service and order process activities. You will receive and process all orders from the receipt of order to final invoice. You will also maintain a close rapport between the sales team, customer, and other colleagues to ensure customers have a user-friendly customer service experience, pre and post sales.

  • Communicate with customers and company entities to ensure customer requirements are met
  • Assist Customer with selecting parts, suggesting related parts, offering specials, and ensuring that the customer is exposed to full product line. Communicate through variety of ways (in person, by phone, computer, etc.)
  • Follow up with customer purchases and record customer feedback
  • Support daily business order process operations, customer networks, and warehouse inquires by:
  • Answering phone calls, providing price quotes and other information
  • Handling parts payment collection at point of sale and making sure all parts are billed correctly
  • Maintaining ordering, tracking, metrics and adjusted documents
  • Creating shipping documents and following shipment procedures
  • Performing cross-functional departmental requests
  • Processing and supporting group company sales orders
  • Research and work in several databases and software programs to document, organize, track, update inventory and process sales orders
  • Functional/Technical Skills
  • Managing Through Systems
  • Command Skills
  • Action Oriented
  • Communicating Effectively
  • Customer Focus
  • Integrity and Trust
  • Compassion
  • Preferred knowledge of the heavy-duty truck industry, parts, and salvage industry
  • Ability to accurately answers questions and satisfy customer needs for DEX order process operations
  • Ability and flexibility to work with and respond quickly to team needs and requirements
  • Ability to operate under pressure and meet deadlines
  • Ability to be a team leader and work in a teamwork environment within the DEX Culture
  • Self-motivated, confident, energetic and creative with professional oral and written communication and organizational skills
  • Strong PC skills: Windows Applications and Microsoft Office applications
  • 2-3 years of experience in customer service and order fulfilment
  • Mechanical aptitude and understanding of industry equipment
  • Associates degree in related field or 2-3 years of job-related experience
  • 2-3 years of experience in heavy-duty truck, salvage, or transportation industry
  • Working knowledge of Mack and Volvo specific operational systems
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer

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