The Service Coordinator facilitates achieving a balance between the complexities of service availability, customer needs, and timeline demands while maintaining company profitability.
Core Responsibilities:- Welcome customers or respond to customer phone requests
- Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction
- Resolve problems
- Review and report inventory discrepancies
- Complete or support manpower billing
- Finalize work order processing and invoicing
- Distribute and keep technical information up-to-date
- Train co-workers on various aspects of their work responsibilities or expertise, as requested
Required Competencies:- Safeguard organizational and personal information confidentiality
- Respect the policies, rules and values of the company
- Contribute to the attainment of company objectives through efficient use of resources
- Foster teamwork and improved communications between sectors
- Develop personal professional skills
- Act as a worthy representative of Prevost
- Good communication skills
Minimum Education Required:- HS diploma or GED
- One year vocational training or two year industry-related experience
- Proficiency in MS Office applications
- Working knowledge of SAP preferred
Minimum Years of Experience Required:- 3-5 years of customer service experience
Physical Requirements:- Sitting
- Bending
- Typing
- Lifting up to 20lbs
