The Service Coordinator facilitates achieving a balance between the complexities of service availability, customer needs, and timeline demands while maintaining company profitability.
Core Responsibilities:
Welcome customers or respond to customer phone requests
Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction
Resolve problems
Review and report inventory discrepancies
Complete or support manpower billing
Finalize work order processing and invoicing
Distribute and keep technical information up-to-date
Train co-workers on various aspects of their work responsibilities or expertise, as requested
Required Competencies:
Safeguard organizational and personal information confidentiality
Respect the policies, rules and values of the company
Contribute to the attainment of company objectives through efficient use of resources
Foster teamwork and improved communications between sectors
Develop personal professional skills
Act as a worthy representative of Prevost
Good communication skills
Minimum Education Required:
HS diploma or GED
One year vocational training or two year industry-related experience
Proficiency in MS Office applications
Working knowledge of SAP preferred
Minimum Years of Experience Required:
3-5 years of customer service experience
Physical Requirements:
Sitting
Bending
Typing
Lifting up to 20lbs
Volvo Buses is one of the world’s leading provider of sustainable people transport solutions. It is a part of Volvo Group. The offer includes premium city- and intercity buses, coaches, and bus chassis as well as services for increased productivity, uptime and safety. Volvo Buses has sales in 85 countries and a global service network with more than 1,500 dealerships and workshops. The manufacturing sites are in Europe and in North and South America. The head office is in Gothenburg, Sweden. For more information visit http://www.volvobuses.com
Volvo Group North America is an Equal Opportunity Employer
