Field Service Technician

This position is responsible for the mechanical repairs and services on a full line of heavy equipment products. The technician will perform highly technical maintenance, diagnoses and troubleshooting on full line of Volvo Construction Equipment machinery and/or related equipment including equipment components such as engines, transmissions, hydraulic systems, computer, electrical and structural repairs including welding. Additional duties include the ability to provide consistent communication with customers, vendors, internal and external staff. Will regularly demonstrate safe and proper judgement and application of all tools and equipment. Champion a “Safety First”, “Customer Focused” and continuous improvement culture.

Main Tasks/ Responsibilities / Authorities:
• Work safely at all times. Adhere to al VCES applications safely policies. Comply with all
Company policies, procedures, standards and values.
• Knowledge and proficiency in diagnosing, testing and repairing heavy equipment and related machinery.
• Comprehensive understanding and ability to read and interpret blueprints and schematics on Volvo product lines and systems.
• Ability to timely complete and submit work orders and warranty claims with detailed description as directed.
• Provide professional customer service to customers about their equipment problems and or options to fix those problems.
• Responsible for the confirmation of the equipment function after repair.
• Ability to provide telephone support to the customer in order to perform troubleshooting, as directed.
• Will exhibit appropriate diligence of all required Personal Protective Equipment (PPE).
• Capable of working independently or in a team, as directed.
• Must have flexibility to work overtime and occasionally stay overnight to complete assigned task, as needed.
• Must have all tools necessary to perform the required work and must maintain and secure them at all times.
• Performs other duties as directed

Required Knowledge and Experience:
• High School diploma or GED
• Minimum of 5 years’ experience working on construction related equipment
• Computer proficiency, especially with Microsoft products.
• Possesses a valid California Driver’s License and a good driving record.
• Frequent travel.

Physical Requirements (e.g. mobility):
• Manual dexterity required for operating machinery and computers.
• Requires prolonged periods of sitting and/or standing and frequent stooping, bending, crouching and overhead reaching; with occasional climbing of stairs and steps or step-ladder.
• Requires occasional lifting, pulling, caring, or pushing objects or materials, over 50lbs; and may frequently lifting, pulling, caring, or pushing objects or materials, up to 30lbs.
• May occasionally work around loud, noisy and dusty equipment and environment.
• Manual dexterity required for operating machinery and computers.
• Must be able to safely and properly handle, pneumatic and electric tools.

  • Competitive medical, dental and vision insurance
  • Countless career opportunities / internal mobility across our global organization
  • State-of-the-art training and personal development
  • PTO and tax deferred retirement plans, varied by business
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the hourly rate is set at $30.00 - $34.00, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Volvo Group North America is an Equal Opportunity Employer