For Internal Use Only | Last Updated 3-31-2020

Hagerstown Site COVID-19 Awareness

What You Need to Know

As of March 31 at 2 PM

  • If you already have an open claim for unemployment benefits, continue to complete your weekly WEBCERT or TELECERT against your open claim, until you return to work or unless you are advised differently by Maryland Department of Labor.
  • The contractual planned business holiday on Friday, April 10 (Good Friday) will be rescheduled to later this year and will not impact current unemployment claims.
  • Reman Core Processing updated their decision and suspended operations effective 11 AM today through at least next week, April 10.

As of March 30 at 3 PM

  • GTO Powertrain Production is suspended through at least next week, April 10.  
  • Affected Shop & Skilled Trades Bargaining Unit (BU) employees are advised to apply for unemployment benefits.
  • A limited number of Powertrain Production employees are performing essential activities on-site
  • Reman Core Processing is working and will continue to operate with a limited number of employees effective today.
  • The GTT Powertrain Engineering Lab continues to be in operation with a limited number of employees.
  • All employees required to be on-site are being given personalized letters of authorization to travel.
  • All other employees who work at the Hagerstown site are directed to work remotely following Maryland Governor Larry Hogan's "stay-at-home" order.

As of March 29 at 6 PM

  • GTO Powertrain Production will be suspended this week, and affected Shop & Skilled Trades Bargaining Unit (BU) employees are advised to apply for unemployment benefits.
  • GTO Powertrain Production Non-Bargaining Unit (NBU) employees are directed to work from home.
  • The Powertrain Production leadership / crisis team will be on-site Monday to consider the latest official facts and guidelines while preparing scenarios for when and how we will make an informed decision to start production.
  • Volvo Trucks New River Valley plant is defining a process to run at a reduced rate on day shift starting tomorrow, and we will learn from their experiences, protecting employees' health and ability to make a living.

As of March 28 at Noon

  • If you have Sprint as your mobile carrier, unfortunately, our text alerts have not been reaching you since Thurs, 3/19. The cause is finally defined and a solution is implemented.
  • Our local text alerts are available by texting 'volvohag' to 313131.

As of March 26 at 12:30 PM

  • Follow-up for our Skilled Trades Bargaining Unit Employees who may not be familiar with the unemployment benefit process.
    • Count on the Maryland Department of Labor and their website
    • Your next step will be to certify your claim, starting this Sunday.
    • From the website, click on "File Your WEBCERT" (it's the 4th bullet under Applicants in the left hand margin)
    • A TELECERT option is also possible by calling 410-949-0022.

As of March 25 at 2:30 PM

Update from GTO Powertrain Production Leadership:

  • We are thinking about you, and we hope you and your family are well.
  • Our objective is to protect you, protect our business, and protect society.
  • We care about you, and our decisions are guided by the Center for Disease Control and the World Health Organization.
  • Updates reflect a moment in time and are likely to change rapidly as the situation evolves.
  • At this time, we know that:
    • Powertrain production will be suspended next week, week of March 30, and affected Shop & Skilled Trades Bargaining Unit employees may apply for unemployment.
    • Decisions related to this suspension are being made on a week to week basis.
    • We recognize it is difficult not having an intended return to work date.
    • We are working with different scenarios, including potential return to work dates, but it is too soon to advise you.
    • We are preparing for when we will resume production, considering new ways of working such as the need to apply social distancing.
  • All non-bargaining unit employees have or will be receiving updates from your directors.
  • Discussions related to the core processing operation are ongoing, and employees will be contacted when a decision for next week is firm.

As of March 23 at 4 PM

  • All non-bargaining unit employees are being contacted by their leaders today regarding a Volvo Group US decision that will affect them.
  • Maryland Governor Hogan ordered the closure of all non-essential businesses starting at 5 pm today.
    • We are exempt from this order because we are an essential/critical industry as defined by the federal government under the DHS CISA guidelines.
    • Site plans shared as of March 20 are still in place.

As of March 20 at 4:30pm

Next week,

  • Powertrain Production is suspended
  • Core Processing is suspended
  • Fewer than 100 GTO Non-Bargaining Unit (NBU) & Bargaining Unit (BU) employees will be working on essential activities
  • Shop & Skilled Trades BU employees who are not working may apply for Maryland Unemployment benefits, and may click here for instructions
  • GTO & IT NBU employees are directed to take Earned Time Off (ETO)
  • GTO & IT summer interns have been released and may apply for unemployment, and the State of Maryland will then determine eligibility for benefits
  • GTT employees are scheduled to join a meeting at 5pm, today, for direction
  • GTP employees are being updated by their leaders as the situation develops
  • PA Avenue Gate is closed
  • Select restrooms will be open in the areas in which people will be working to limit the amount of ongoing cleaning and disinfecting required
  • The café is closed and all coffee-service is suspended
  • Family First Medical Center & Pharmacy will be open during their regular business hours

As of March 19 at 1:30pm

Effective Monday, March 23, we will suspend core processing operations through Friday, March 27.

As of March 19 at 12:45pm

Beginning Monday, March 23, our cafe will be closed and all on-site coffee services will not be replenished while production is suspended.

As of March 19 at 8:30am

Although we have no reason to believe we have any cases of confirmed COVID-19 in the plant, we have decided to temporarily suspend production as part of the effort to slow the spread of the virus in our communities. Effective Monday, March 23, we will suspend production through Friday, March 27. AMT assembly will suspend production at 3 PM today, and we will finish ongoing machining and project activities this week.

Moving forward, we will monitor the situation and communicate additional decisions on a weekly basis. During this suspension, we will be exploring new ways of working and possible approaches to production that would allow for increased social distancing in the facility. The health and safety of our employees and communities will be our primary concern as we work to make the most informed decisions we can during this uncertain time.

Our site will remain open, and you will be contacted by your leader to clarify how this decision affects you.

Please avoid sharing this and associated business decisions through social media. All media requests must be referred to John Mies, SVP Communications, VGNA.

 

Updated 3-19-2020

Volvo Group Guideline for Managing COVID-19 Cases

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Feeling Stressed or Anxious?

Volvo Group offers Health AdovcateTM services at no cost to you, and licensed professional counselors are available to help.  

Quickly reach them any time by phone, email and secure messaging.

Visit their website HealthAdvocate.com/members OR send an email to answers@HealthAdvocate.com OR for non-bargaining unit employees, call 866-799-2728 & for bargaining unit employees, call 877-240-6863.

Try to avoid touching your eyes, nose, and mouth.

Read more ways to protect yourself

If you have a fever with flu-like symptoms, please stay home to avoid infecting others.

Hosting visitors on our campus must be business critical until at least the end of May.

Our cafe is closed and on-site coffee service is suspended.

Our fitness center & locker rooms are closed until further notice.

Our Brand Shop is closed until further notice.

Q&A

For Shop and Skilled Trades Bargaining Unit (BU) employees, yes. Click here for more information on the adjusted attendance policy.

For everyone else, no. Please follow your normal guidelines for taking ETO until notified further.

Volvo Group Real Estate has increased cleaning efforts.

Supplies are limited due to the increase in global demand and we are doing our best to procure as much as possible.

Until the case is confirmed and/or you become symptomatic, it is business as usual.

If a suspected case becomes confirmed, 

  • Isolate yourself from those around you.
  • Do not go to your workplace for a minimum of 14 days.
  • Inform your manager.
  • It is not necessary to consult a personal doctor, local medical authority, or hospital until you have symptoms.

Close contact means being approximately 3-6 feet face-to-face or in the same enclosed environment (e.g. classroom, meeting room, hospital waiting room, aircraft, etc.) for an extended period of time (the exact period is unknown at this time).

  • Isolate yourself from those around you.
  • Do not go to your workplace for a minimum of 14 days.
  • Inform your manager.
  • It is not necessary to consult a personal doctor, local medical authority, or hospital until you have symptoms.

Close contact means being approximately 3-6 feet face-to-face or in the same enclosed environment (e.g. classroom, meeting room, hospital waiting room, aircraft, etc.) for an extended period of time (the exact period is unknown at this time).

  • Actions will be taken on a case by case basis
  • In general:
    • Volvo Group Real Estate will secure, close off, and coordinate disenfection of the affected areas.
    • The manager of the employee that has Coronavirus must immediately identify the people that have been in close contact with the employee during the previous 3-7 days. These people need to be informed immediately and monitored. They must follow the guidelines 14 quarantine days at home.

Yes. We will be transparent and continue to update all employees through this website and text alerts.

Volvo Group Real Estate will follow guidelines and procedures. Further actions will be taken on a case by case basis.

Yes, employees who are able to perform their duties and responsibilities from home have been authorized to do so in order to reduce the density of people to better protect those who are needed on-site.

If you are at work:

  • Avoid contact with any other colleague (maintain at least 2 meters / 6 feet distance) and wherever possible wear a mask to protect your colleagues and surroundings.
  • First by phone, consult a company doctor, personal doctor, local medical authority, or hospital and follow their advice on self-isolation and testing. (If severe difficulty breathing, call local emergency number).
  • Inform your manager about the situation and in accordance with your manager leave the premises.
  • Get home as soon as it is safe to do so in a manner that minimizes contact with others.
  • Follow actions below.

If you are at home:

  • Isolate yourself from those around you and whenever possible wear a mask.
  • Do not go to your workplace.
  • Inform your manager.
  • First by phone, consult a personal doctor, local medical authority, or hospital and follow their advice on self-isolation and testing. (If severe difficulty breathing, call local emergency number).

Throughout the process, please maintain open communication with your manager.

Please contact your medical provider.

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Are You a Shop & Skilled Trades Bargaining Unit Employee?

Please Click Here for More Q&A
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Are You a Non-Bargaining Unit Employee?

Please Click Here for VGNA Resources
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Stay Updated

Text "VolvoHag" to 313131.

 Sign up for our text alert system to receive immediate information as situations develop.

The health and safety of employees is a strong priority, and the ongoing outbreak is being carefully monitored by the Volvo Group’s Crisis Management team. Our site leadership is consistently assessing the latest information.

This page is specifically for Hagerstown site related information, and will be updated regularly.

Update Log

3-11-2020: Site created
3-13-2020: Q&A sections added; updated cafeteria and fitness center alerts
3-16-2020: Definitions for "confirmed" vs "suspected cases; brand shop alert
3-17-2020: Updated cafeteria alert; NBU link adjusted, health advocacy referral added, Q&A responses modified
3-18-2020: Removed "Definitions" section; added link to view the latest Volvo Group Guideline for Managing COVID-19 Cases; hosting only business critical visitors extended until end of May; added to Q&A
3-19-2020: Added "What You Need to Know" section; updated Q&A
3-30-2020: Added "How to be Safe & Resilient" link