Director Service Market & Retail (m/f/d) – Renault Trucks Germany

For our German Renault Trucks organization in Ismaning we are looking as soon as possible for a committed and experienced manager (m/f/d) as

Director Service Market & Retail – Renault Trucks Germany (m/f/d)

Summary:

A member of the Renault Trucks Management Team. To provide the leadership required to ensure consistent and effective operational and commercial performance of the Aftersales, driving to secure operational excellence and sustainable, profitable growth. Coordinates Retail Development Strategy with RT MD and VT Retail Development team.


Responsibilities:

  • Responsibility for the development of aftersales services, providing commercial and operational support to achieve regional and Renault Trucks objectives

  • Leading and managing the aftersales team performance standards set within the budget

  • To work closely with both wholly owned and private dealers to ensure that Renault Truck standards are applied

  • To encourage, coach and develop direct reports to support continuous development in relation to personal and business objectives

  • Managing succession planning and maximising growth and development of employees

  • Ensuring regular review meetings are held with selected key account customers

  • To ensure a consistently high level of service delivery and customer care in line with Renault’s customer commitments

  • To monitor Rex performance identifying areas of improvement and agreeing initiatives to improve performance


Special assignments:
Work with Volvo Trucks Retail Development team on the following issues:

  • Manage and deliver the Renault Trucks retail strategic plan

  • Working closely with and negotiating with dealers to ensure full engagement

  • Ensure the premises and facilities are maintained to a standard commensurate with the Renault Trucks dealer operating standards

  • Identify areas of improvement in relation to retail development within Germany in line with the delivery of the customer commitments.

  • Submitting recommendations and capital requests where required


Requirements:

  • Degree in business administration or comparable degree with relevant experience at senior level

  • Good understanding of the Volvo Group Businesses or from equivalent industry

  • Visionary for market strategy and development and the resulting implementation in practice

  • Proven leadership capability, working through collaboration, driving engagement, instills trust and building effective teams

  • Strong cost awareness and business management thinking

  • Pro-active way of thinking and acting as well as "hands-on" mentality

  • High flexibility and willingness to travel

  • Strong communication skills in German and English

  • Cooperative networker and team player with a high level of personal initiative


Want to change with us?
We look forward to receiving your complete application, stating your earliest possible starting date and salary expectations via our applicant portal.


About Us

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

We want to get to know you

Application Process

Apply

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Interview

If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.

Selection

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Introduction

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Testimonials

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