Director Service Market & Retail (m/f/d) – Renault Trucks Germany
For our German Renault Trucks organization in Ismaning we are looking as soon as possible for a committed and experienced manager (m/f/d) as
Director Service Market & Retail – Renault Trucks Germany (m/f/d)
A member of the Renault Trucks Management Team. To provide the leadership required to ensure consistent and effective operational and commercial performance of the Aftersales, driving to secure operational excellence and sustainable, profitable growth. Coordinates Retail Development Strategy with RT MD and VT Retail Development team.
Responsibility for the development of aftersales services, providing commercial and operational support to achieve regional and Renault Trucks objectives
Leading and managing the aftersales team performance standards set within the budget
To work closely with both wholly owned and private dealers to ensure that Renault Truck standards are applied
To encourage, coach and develop direct reports to support continuous development in relation to personal and business objectives
Managing succession planning and maximising growth and development of employees
Ensuring regular review meetings are held with selected key account customers
To ensure a consistently high level of service delivery and customer care in line with Renault’s customer commitments
To monitor Rex performance identifying areas of improvement and agreeing initiatives to improve performance
Work with Volvo Trucks Retail Development team on the following issues:
Manage and deliver the Renault Trucks retail strategic plan
Working closely with and negotiating with dealers to ensure full engagement
Ensure the premises and facilities are maintained to a standard commensurate with the Renault Trucks dealer operating standards
Identify areas of improvement in relation to retail development within Germany in line with the delivery of the customer commitments.
Submitting recommendations and capital requests where required
Degree in business administration or comparable degree with relevant experience at senior level
Good understanding of the Volvo Group Businesses or from equivalent industry
Visionary for market strategy and development and the resulting implementation in practice
Proven leadership capability, working through collaboration, driving engagement, instills trust and building effective teams
Strong cost awareness and business management thinking
Pro-active way of thinking and acting as well as "hands-on" mentality
High flexibility and willingness to travel
Strong communication skills in German and English
Cooperative networker and team player with a high level of personal initiative
Want to change with us?
We look forward to receiving your complete application, stating your earliest possible starting date and salary expectations via our applicant portal.
You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.
Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.
We want to get to know you
An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.
If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.
All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.
When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.