National Accounts Manager – Volvo Services

Summary:
Responsible to drive customer solutions activities and resources in support of Key Accounts Strategic Business Plan and Core Values as they relate to Sales Region Americas business. The function must provide vision, focus, leadership, coaching, and organizational development while assuring end user satisfaction with the Volvo CE products and services.
Responsibilities:
  • Provide customer solutions activities to the Department Manager and all team members
  • Provide customer solutions activities and communication with Senior Management of Key Account Customers as deemed appropriate to address issues and problems
  • Communicate business strategy with the members of the Key Accounts team
  • Establish and maintain a strong relationship with appropriate staff members of Key Account customers
  • Forecasting and managing financial activities within the scope of the function
  • Lead and support activities that ensure customer satisfaction, increased market share, improved profitability, increased product sales, and Volvo Services Sales
  • Implement and follow up special programs to promote Volvo Services activities of a special nature
  • Develop and maintain an electronic database including items such as machine populations by key account, parts sales, warranty, and extended warranty costs
  • Develop and maintain a key account customer portal that provides up to date information that can and will be utilized by Key Account Customers
  • Approval to the authorized financial level of technical and commercial goodwill
Success Factors:
  • Building and Maintaining Dealer Relationships
  • Understanding Dealer Operations
  • Understanding the Volvo CE total Product offering
  • Understanding Supporting Volvo Tools and Systems
  • Problem Solving
  • Business & Enterprise Knowledge
Position Requirements:
  • Bachelor's Degree in Business/related discipline or 5 years’ relevant industry experience
  • Extensive Travel Required

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
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Application Process

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Interview

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Selection

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Introduction

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Testimonials

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