Fleet Maintenance Manager

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
Purpose of Position:
Provide fleet maintenance management for select customers who require centralized fleet maintenance management. Provide specialized support for Mack and Volvo Truck customers using state-of-the-art telematics tools. Position will be a key contributor to supporting premium preventative maintenance programs, service contracts, lease & rental contracts, and new products being developed
Key Responsibilities:

  • Monitor service status in real time (via Connected Vehicle Maintenance Platform) to assist in prioritizing and assigning customer fleet preventative maintenance with dealers

  • Monitor fault alert details to minimize unscheduled repairs and breakdowns. Help optimize scheduled maintenance by incorporating, if applicable, outstanding campaigns or recalls and coordinate unscheduled maintenance to maximize vehicle uptime.

  • Collaborate & coordinate customer support activities across Volvo Truck & Mack to ensure a cohesive customer experience.

  • Understand the Premium Maintenance program to assure cost effective maintenance for our customers

  • Follow up with the servicing dealers to ensure the proper repairs and maintenance is completed in a timely manner

  • Review repair estimates (where necessary) with the truck’s maintenance history to ensure only the appropriate repairs are completed

  • Communicate and build a relationship with the customer’s fleet management team to resolve issues

  • Become a subject matter expert for the Connected Vehicle Maintenance Platform and assist dealers on how to use the platform

  • Identify and/or lead continuous improvement activities as it relates to centralized fleet management services.

  • Other responsibilities as assigned by my manager or management


Critical Competencies

  • Customer-focused

  • Strong communication and networking skills

  • Understanding of maintenance of trucks

  • Planning and Organization

  • Prioritization

  • Trust and high degree of business ethics

  • Driven to improve and get things done

  • Ownership/Accountability

  • Take responsibility for job accountabilities

  • Self-development and self-directed

  • Technical/Functional Expertise


Essential Educational and/or Training Qualifications and Certificates:

  • Bachelor’s Degree in a related field, MBA preferred.

  • Master Certification


Required Experience and Knowledge:

  • 3-5 years’ experience in commercial vehicles industry or related business

  • Previous service and maintenance experience preferred


Other Requirements:

  • Occasional travel required


About Us

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
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Application Process

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Introduction

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