Operations Manager - Financial Services UK/IE

The Operations Manager is responsible for leading the operations team in the delivery of world class customer Service. Supporting the strategy and putting the customer first, ensuring the delivery and development of the administration services to external customers, dealers and market companies. To deliver all KPI targets for the local market in line with VFS Targets. The role is an important interface into the commercial team and relationship’s across VFS UKIE Teams. The Role is responsible for over a billion worth of assets and the service provided to those customer’s. The Role will manage three teams of circa 20 people in total offering Customer Service and administration services managing large payments and contract loading. Also supporting the management of large customer relationships and being a key member of the operational management team of VFS UKIE. This is a grade 9 position.
  • Manage the team (3 teams,circa 20 people) on a day-to-day basis through given systems and procedures
  • Coordinate and execute all related Operations processes and procedures to ensure that policies are fulfilled
  • Personally handle and decide non-standard cases/ situations
  • Measure, analyze and control process related KPI
  • Responsible for compliance with policies and guidelines in the team
  • Responsible for compliance with service level standards in the team
  • Develop and maintain strong internal and external customer relationships
  • Monitor key responsibilities of direct reports and lead them in the achievement of objectives for their area of responsibility
  • Assess and ensure the competency of the direct reports and reinforce accountability through Management by Objectives and monitor target achievement
  • Organize Best Practices sharing and results orientated culture within the team
  • Realize cultural change within the team towards customer focus to truly live the Customer Experience
  • Support the recruiting and development of talented people for the team
  • Directly supervise processes and procedures to ensure we have the most efficient and controlled working environment
  • Identify and evaluate risks and areas for improvement and design solutions

  • Proven experience of team management preferably in the financial services industry
  • Experience in leading a team within the function Operations
  • Experience in working in an International environment preferred

Managerial competencies & skills:
  • Demonstrate excellent staff motivational skills
  • Demonstrate strong staff development skills
  • Good knowledge / understanding of financial services products and services
  • Is strong in implementation and in monitoring the delivery
  • Demonstrates managerial effectiveness (doing the right things) and efficiency (doing things right)
  • Demonstrates strong interpersonal and influencing skills
  • Is strong in interfacing with other functions and markets
  • Is target-driven, self-motivated and tenacious in achieving the set objectives

We can offer you a competitive base salary and an annual bonus along with a car. We will also offer you development and training in areas identified in your personal business plan.
You’ll get the opportunity to develop your career and we will support you every step of your journey across all Volvo Group brands.
We also offer 25 days holiday, pension, private healthcare, gym discount, half price cinema tickets, and discount on Renault and Volvo cars. In VFS we also encourage you to join us for Pizza Fridays!

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Financial Services is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. Our team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.

We want to get to know you

Application Process


An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.


If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.


All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.


When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.


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