Collection Officer

Role (Purpose of the job)

The Collection Officer is responsible for decreasing delinquency and maximizing collected amounts. He/ she is responsible for complying with defined service level standards.
Key Responsibility
  • Daily collection call/log book for delinquent customers
  • Conduct regular review meeting with dealers/sales/field collection person to coordinate on collection work assignment
  • Daily and weekly reports to escalate abnormal cases
  • Follow up on customer payment promise
  • Communicate with dealer on customer delinquent status to have alignment in collection strategies
  • Other ad-hoc and assignment from the management team
  • Well balance on maximizing collected amounts and dealer/customer
Education & Professional Experience
  • University degree
  • Around two years of experience working preferably in call center
Main Competence Requirements
  • Good attitude and communication skill
  • Aggressive in persuasive to others
  • Result orientated
General skills:
  • High level of PC skills (Microsoft Excel, Power Point).
  • Advanced level of English (oral/written)

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Financial Services is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. Our team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.

We want to get to know you

Application Process


An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.


If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.


All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.


When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.


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