Warehouse Clerk

Job Summary
The Warehouse Clerk coordinates activities to maintain and raise the level of customer satisfaction in the Service Network. Manages and grows assigned long-term customer relationships, and assist in product approval while increasing sales. Also supports inventory accuracy while refining the customer experience.
Core Responsibilities
  • Supports internal and external requests for parts needs including parts orders, return, credits, and debits
  • Resolves any overage, shortage or billing discrepancy
  • Develops relationships with the key customer personnel to facilitate the flow of information required to improve our bidding posture; fill rate ratios and customer satisfaction level
  • Provides response for quotation requests, back order problems and expedite as required
  • Communicates customer market inventory when appropriate or necessary
  • Participates in job related training exercises
  • Responds to customer inquiries for replacement parts, accessories or technical support
  • Receives, documents and stores inbound shipments from branches, outside vendors or factory
  • Locates and ships parts from branch inventory and prepares shipment to customer
  • May package parts and accessories for shipment to the appropriate destination
  • Assists parts sales specialists and warehouse specialists in the processing of orders and back orders
  • Manually force parts sale invoicing for cash customers
  • Assists parts manager with inventory control and stocking levels
  • Safeguards organizational and customer information confidentially
  • Respects and enforces the policies, rules and values of the company
  • Contributes to the attainment of company objectives through efficient use of resources
  • Fosters teamwork and improved communications between sectors
  • Develops personal and professional skills
  • Acts as a worthy representative of the Company
Required Competencies
  • Basic computer knowledge of MS office products also proficiency in spreadsheet applications
  • Automotive experience is a plus
  • Solid technical parts application experience
  • Open and positive attitude
  • Excellent Customer focus
  • Ability to mobilize different departments or people to solve problems and achieve results
  • Communicate efficiently internally and with stakeholders
  • Flexibility and adaptability to changing customer demands
  • Proven ability to work cohesively in a team
  • Other languages like French, Spanish, Japanese, Chinese, etc. is a plus
Minimum Education Required
  • High School diploma or GED
  • Bachelor's degree in business related field- is a plus
Minimum Years of Experience Required
  • 3-5 years customer service experience within the automotive or transportation industries
Mechanical experience
  • Experience with electronic parts manual

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Buses, is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
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Application Process

Apply

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Interview

If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.

Selection

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Introduction

When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.

Testimonials

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