ITIL Incident and Knowledge management Expert

Infrastructure and Onsite Services (IOS)
Group IT – Infrastructure and Onsite Services a global unit consisting of approximately 600 employees and consultants in most of the Volvo Group’s locations. The mission of the function is to ensure that Volvo Group Customers are provided with the right End-User and Infrastructure services. The function is owner of the complete IT Infrastructure wih the following subareas: Identity, Support, Client, Collaboration, Telecom, Network, Application Infrastructure.
At factories, warehouses and small sites also facilitate infrastructure demand collection and delivery execution for IT services through local presence

Quality process and Onsite services

QP&OS mission is to support and develop IOS organization and our partner HCL on three domains.
Quality: Continuous improvement approach based on VPS, QP&OS has the mission to develop and expand Quality culture and way of working in IOS and HCL.
Process: Runtime process development and strategy responsibility for IOS, Local IT delivery Teams in Volvo & HCL partners. In tight collaboration with Quality and Runtime practice we measure and develop ITIL processes practice for Locel delivery teams & HCL
Onsite Services: The onsite delivery framework is built to support efficient and scalable local IT deliveries. This framework support all local IT delivery teams in Volvo Group. Within this area, QP&OS is in charge of driving the Vulnerability management ( Cybersecurity) for all local delivery teams.
QP&OS have also a mission for Group IT on the Environment area. We are representing Group IT in the Volvo Group environmental Comitee and by this has the mission to support the ISO 14001 certification on the IT Area.
​We are looking at an ITIL Expert fo Incident and Knowledge management. In this role you will support our Business process developer for Runtime process and all local delivery teams in Volvo group.

​Skills requiered
  • Fluent in English
  • ​Knowledgeable in Volvo local support activities
  • Autonomous and result oriented
  • Like to work in a multicultural environement
  • Very good coaching skills are requiered
  • ​Very good knowledge in ITIL processes
  • ​Very good knowledge in Service Now
  • Lean knowledge is a plus
Soft skills
  • Good teamplayer
  • like to develop and support others

About Us

Le groupe Volvo est l'un des principaux constructeurs au monde de camions, d'autobus, d'engins de chantier et de moteurs marins et industriels, commercialisés sous les marques Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus et Volvo Penta.

Volvo Group IT gère l'ensemble des plans et stratégies informatiques du groupe. L'entité est entièrement responsable du développement, de la fourniture et de l'assistance concernant les services et solutions informatiques du groupe Volvo.

Elle emploie plus de 6 000 personnes basées dans 36 pays au sein d'une structure véritablement mondialisée. Nous sommes une équipe de professionnels hautement qualifiés qui travaillons avec passion, nous faisons mutuellement confiance et sommes ouverts au changement pour garder une longueur d'avance. Nous faisons gagner nos clients.

We want to get to know you

Application Process


An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.


If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.


All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.


When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.


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