Retail & Warranty Administrator

Based in Dunstable, Bedfordshire
An exciting opportunity has arisen in our central team for an experienced vehicle industry warranty and retail administrator to carry out the Company's invoicing and administration.
Job Summary:

To effectively and efficiently manage the Company’s Retail Administration and Warranty and Contract Maintenance Systems
Main Tasks / Responsibilities / Authorities:

  • To carry out the Groups’ invoicing and administration systems efficiently across Retail, Warranty & Contract.
  • To ensure all invoice queries are quickly and effectively resolved
  • Create pro forma’s from work instruction to obtain order numbers before invoicing
  • To advise Depot Manager of any cost rejection so that appropriate action can be taken
  • To ensure all Technicians’ paperwork is completed accurately to maximise profitability
  • To understand relevant systems relating to the Service Department including changes and on-going developments. Warranty / National contract procedures
  • To liaise with Parts department regarding materials to be discarded.
  • Effectively monitor the Work in Progress (WIP) reports to ensure Workshop instructions can be cleared as soon as possible.
  • Achieve budgeted labour rates and invoicing efficiency
  • To prepare and submit Warranty / Contract Maintenance claims using DMS / RT / UCHP Online systems.

Required knowledge & experience:
  • Warranty administration knowledge
  • Technical components knowledge
  • Knowledge of manufacturers book times
  • Retail Administration Knowledge
  • Warranty administration knowledge
  • Technical components knowledge
  • Dealership experience
  • Excellent customer service and telephone skills

  • 25 days holiday
  • Pension Scheme
  • Healthcare Cashback Scheme
  • Retailer Discount Schemes
  • Discount on Renault and Volvo cars

About Us

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

We want to get to know you

Application Process


An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.


If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.


All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.


When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.


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