Manager Connectivity Support - Volvo Group Connected Solutions

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 900 000 Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group.
Consumer Services is the function within Volvo Group Connected Solutions that is responsible for the end user services, from idea to development and operation. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas portfolios over the life cycle. Together with our stakeholders we create value through fantastic user experience and business enhancing services and products.
We are a team on a journey, creating great results through awesome people, strong relationships and a high performance culture. We aim high; having a passion for people and making our customers succeed. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.

Sounds fantastic? Yes, we think so too. If you want to be part of our exciting journey and awesome team we have an opportunity right here.
We are now looking for a Manager for our fantastic technical support team in Gothenburg; a leader who is passionate about people, ensuring excellent service availability for our users and assets and who wants to make a difference for our customers. The team works with in-depth technical trouble shooting into our services, processes and application components to identify and resolve issues.
We believe the successful candidate has operational experience from working with support of software-based services in a global business environment. You have experience from fast-paced organizations with high technical complexity. A business and quality mind-set, personal credibility, integrity and openness are crucial personal characteristics. You are a social person with strong leadership capabilities and enjoy working with others. You have a passion for people, customer value and technology.
Welcome to the heart of connectivity!
Key Responsibilities
You will:
  • Ensure a state of the art support delivery with efficient working processes and high customer focus
  • Manage and improve existing deliveries as well as prepare and secure for new services
  • Drive activities to continuously improve and automate work
  • Secure competence and staffing for current and new support scope
  • Follow-up and report performance against targets
  • Manage all people in the team in terms of recruitment, retention, competence development, salary setting etc.
Competence Profile & Qualifications
We are looking for a person with hands-on experience from IT and support. You have a Master’s degree or equivalent as the basis for your career. You are fluent in English. International business experience and fluency in Swedish is a merit. The successful candidate will have shown a winning attitude and great persona in combination with a strong track record and references, and you have:
  • a demonstrated track record of building and motivating strong, world-class teams
  • experience from managing teams in global organizations
  • strong communication skills, excellent leadership and people skills
  • business orientation and sense of urgency when it comes to solving issues
  • dedication to securing excellent service availability
Location
Gothenburg, Lindholmen
Time plan
Applications will be handled continuously during the application period. We strive to complete this process as soon as possible, but as we are getting close to summer vacation period it might also extend until after vacation.
For more information please contact Ulrika Allén, Director Support & Service Monitoring
+46 739025641 or Annika Haverstedt, HR Business Partner +46 760001869

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 900 000 Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group. 

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Application Process

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Interview

If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.

Selection

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Introduction

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