Onsite Network Support Technician

The Network Support Technician provides network infrastructure support for a specific Volvo production facility. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization.
The Network Support Technician role is the local representation of Group IT for a specific business production facility. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware, and specialized printing technology. These technologies are highly standardized in Volvo Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware is configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo’s global network.
This role will require occasional weekend and after hours support.
Core Responsibilities:
  • Provide time critical support of the network infrastructure
  • Provide support/maintenance of standard infrastructure components on behalf of our Infrastructure supplier
  • Proficient understanding of Cisco switching and routing
  • Proficient in Cisco Wired and Wireless LAN equipment and technologies
  • Proficient in complex testing / analysis of all elements of network infrastructure
  • Proficient in network device troubleshooting (wired/wireless/device)
  • Proficient in managing the change process in a production facility
  • Working knowledge of IP Telephony and convergences of technology as related to voice and data communications
  • Provides project implementation support to meet business objectives
  • Provides support and resolution for escalated communications problems
  • Follows company guidelines and procedures for trouble resolution and work effort reporting
  • Assist and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware)
  • Taking ownership and driving resolutions to insure customer satisfaction
Other Requirements:
  • Working environment
    • This position is in a Production Assembly factory
    • This position also supports various facilities within a 25 minute drive of the primary assembly location in Macungie, PA
    • A work area with a personal computer (standard office ) and working space
  • Working Hours
    • Preferred working hours of 7am to 4pm
    • May require earlier starting times after major changes to ensure a smooth start to the assembly process or to match overtime requirements of the assembly schedules
  • Team Work
    • Part of a local team providing time critical support to the business
    • Part of an extended team of network technicians across other factory locations in the US
  • Physical demands
    • Significant walking within the facility
    • Moving/installation of network devices such as switches
    • Ability to work on, around, and under furniture within the office
    • Use of small ladders to reach data cabinets
Required Competencies:
  • Is dedicated to deliver customer value
  • Has ability to build effective relationships
  • Has very strong communication skills
  • Has fluency in English, both written and spoken
  • Is open to change and enjoys the challenge of unfamiliar tasks
  • Pursues everything with energy, drives and has a need to finish
  • Broad IT background
  • Excellent interpersonal and coaching skills
  • Ability to work with various departments and foster teamwork
  • Ability to work independently with minimal supervision
  • Must be able to identify and resolve problems in a timely manner
  • Gather and analyze information skillfully
  • Demonstrate resourcefulness and initiative in dealing with daily assumptions
Education Required:
Bachelor’s Degree in Computer Science, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Experience Required:
  • 3-5 years of experience with LAN technologies, including multiple network operating systems (topologies and Wide Area Networking)
  • Experience working in a highly matrixed organization
  • Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process
  • Ideal candidate will be highly motivated with a strong sense of urgency
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 900 000 Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group. 

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Volvo Group North America is an Equal Opportunity Employer
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