Application Support Specialist – Dynafleet and Volvo Connect

Are we a perfect match?
Do you have the mind of a detective? Are you interested in digging down into details at the same time as taking a holistic view? Are you interested in working in a role where you can apply your analytical side, your curiosity and your social skills to find the root cause of an issue? Are you interested in working in a dynamic organization at the forefront of connected services?
We are looking for a person who is passionate about trouble shooting. Someone who wants to be part of securing that our connected services are available at all times by treating incidents with speed and attention.
Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 900 000 Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group.
Consumer Services is the function within Connected Solutions that is responsible for the end user services, from idea to development and operation. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas portfolios over the life cycle. Together with our stakeholders we create value through fantastic user experience and business enhancing services and products.
We are a team on a journey, creating great results through awesome people, strong relationships and a high performance culture. We aim high; having a passion for people and making our customers succeed. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.
Sounds fantastic? Yes, we think so too. If you want to be part of our exciting journey and awesome team we have an opportunity right here.
We are now looking for an experienced and passionate IT specialist who wants to be part our team of highly engaged and skilled specialists who support Volvo and Renault Trucks connected solutions.
The role
The application support specialist carries out 2nd/ 3rd line support by in-depth technical trouble shooting in the backend systems. This requires a good understanding of the user roles, the architecture, the features and the services provided. It involves collaboration with teams based in Sweden, India and US.
The key responsibilities are:
  • Securing service availability by analyzing and resolving incidents
  • Identifying bugs and potential solutions
  • Contributing with solutions for automation and increased efficiency
  • Securing knowledge sharing and documentation
  • Managing service outage communication to customers and stakeholders
Who you are?
You are a person who finds it rewarding to identify solutions to problems. You have a pro-active approach and customer focus. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep promises and you strive for quality in the things you do.
You share your knowledge, find energy from the success of the team and contribute with joy and energy. You are self-driven, but not afraid to ask for support.
Required knowledge and experience
You should have a master’s degree within Software Engineering, Computer Science or similar. Knowledge and experience in SQL and scripting is key. Knowledge in Java, Kibana and cloud based micro services are an advantage, as well as experience from application support.
As we are a truly global and diverse company, most of the meetings and emails will be in English, hence you need to be fluent in both speaking and writing in English. Swedish is an advantage.
What you get?
We offer an opportunity to work with highly skilled colleagues in an exciting, global environment which provides opportunity to grow both professionally and as an individual. You will work in close collaboration with our business areas delivering cutting edge services which help our customers increase profitability and growth by using connected services.
Application screening and interviews will be starting immediately. We are looking forward to receiving your application.
For further information about the position, please contact:
Ulrika Allén, Director Support & Service Monitoring, +46 31 3225641 Call: +46 31 3225641

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 900 000 Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group. 

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Introduction

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