Customer Relations Team Polish/German
Uptime Solutions at Volvo Trucks takes care of Volvo customers across Europe, in getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up on the status of the breakdowns and negotiate solutions to logistic and technical problems. We strive for customer success, and take problem solving to the next level. Our European offices are located in Gent (Belgium), Rugby (United Kingdom). The division in Gent is, by far, the largest, approximately 140 people work here, of which the majority in shifts. Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.
This is us, your new colleagues
The team of the customer relations coordinator works to provide a high level of customer service for Uptime Solutions and our customers. The customer relations coordinator interacts with customers to answer their inquiries about the product, payments, and services. This is a multilingual team working closely together in a good atmosphere.
Do you just love to..
Customer Satisfaction is one of our main KPI’s. You are responsible for the Call Back in your markets. This means that you call the end customer in order to ask (when needed detailed) feedback about our services.
You are the key contact for customer complaints within your respective markets. You make sure that all complaints are handled and closed within the agreed lead times.
You see to it that the complaint process is followed.
You make sure deadlines and targets are met.
You will support the team with other tasks.
Are you the one?
We are currently looking for a temporary worker to assist our team.
Important for us is:
A customer minded individual
who has the ability to take initiative and solve problems
Work within a team but also individually
Collaborate and build strong relationships to ultimately assist in removing customer roadblocks
The person will interact with the markets and need to be able to hold their own and make commercial decisions
Strong Administration Skills
Good Communication Skills
Speak, Read and Write English Fluently
Very good knowledge of German and Polish
Knowledge of Dutch is an advantage
A perfect match
This is a temporary position for 3 months. We can offer you a nice salary, with mealvouchers and a rembursement for transportcosts. If you like working in an international company where you can hear all different languages around you, this is the job you should apply for.
Let’s do this
Are you a team player, passionate about customers and our brand, stress resistant with good communication skills?
Come and join our international team!
We want to get to know you
An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.
If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.
All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.
When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.