Standardized workflows and processes at Mack Certified Uptime Centers, combined with redesigned service bays, enable quicker repairs and more streamlined service for customers. Mack began distinguishing dealerships that achieved the guidelines to be a Mack Certified Uptime Center in January 2016.
“Attaining 100 Mack Certified Uptime Centers in a relatively short amount of time exemplifies how Mack dealerships are committed to going above and beyond to best meet the needs of customers,” said Jonathan Randall, senior vice president of sales for Mack Trucks North America. “We have many more dealerships in the pipeline for this certification, and I’m pleased to see dealers dedicating resources to better manage uptime and obtain this distinction.”
Mack Certified Uptime Centers feature “uptime bays” reserved specifically for trucks with service and repair tasks requiring less than four hours of work. Customers with vehicles needing a quick repair are rapidly diagnosed, serviced and returned to work, increasing efficiency at the dealership and improving a customer’s ROI.
Results show that Mack Certified Uptime Centers helped increase shop efficiency by 24 percent and reduce check-in time by more than 40 minutes.
Mack’s Uptime Solutions, including Mack® GuardDog® Connect telematics and Mack ASIST service management system, are built into the new Mack Certified Uptime Centers’ workflows.
Working with its partner Geotab, a leading global provider of end-to-end telematics technology, Mack now offers connectivity for older Mack vehicles that are not equipped with the GuardDog Connect telematics hardware. After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as GuardDog Connect hardware.
If an issue is detected, Mack OneCall™ agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.
“Mack consistently seeks opportunities to extend its uptime solutions, and we’re pleased that dealerships share the same business philosophy of maximizing efficiency,” said David Pardue, Mack Trucks vice president of connected vehicles and uptime services.
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, Sweden, employs about 95,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2016, the Volvo Group's net sales amounted to about $33 billion. The Volvo Group is a publicly-held company. Volvo shares are listed on Nasdaq Stockholm.
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