“There’s nothing like competition to make the best even better, especially in today’s world of sophisticated trucks and components” said Jonathan Randall, senior vice president, sales for Mack Trucks North America. “All of the teams demonstrated their commitment to superior service for Mack customers, but the team from CIT Trucks took it to a higher level. Congratulations to Jim, Tim, TJ and Chris on this great accomplishment.”
The 2017 Mack Masters Competition kicked off this past January with early rounds of online challenges that tested competitors’ knowledge of Mack’s service systems and procedures. Nearly 2,000 individual participants on 457 teams from 16 countries took part, an increase of 80 percent compared to the inaugural Mack Masters. After competing in three rounds of online challenges, nine teams of finalists were selected, with one team representing each of Mack’s regions: Central, Northeast, Southeast, Southwest and West for the U.S., plus Canada, Central America, Mexico and South America.
The other finalists were, “Bergey’s Bulldogs” from Bergey’s Truck Centers, Souderton, Pennsylvania; “Mack Madison” from Nextran Truck Center, Madison, Alabama; “Master Slackers” from Bruckner’s Truck Sales in Dallas, Texas; “BIG MACKS” from Mountain West Truck Center in Salt Lake City, Utah; “Aftershock” from Commercial Truck Repair in Ontario, Canada; “Team Shareeza” from Massy Machinery Limited in Trinidad & Tobago; “Hermosillo” from Tractoremolques Del Noroeste in Mexico; and “Dream Team” from Mack Peru.
The final round of the competition featured nine hands-on stations designed to challenge each team with a specific service situation that had to be completed in just 30 minutes. Following the completion of a challenge, teams rotated to the next one until all nine were completed. Team results from all stations were tallied to determine the champion.
“These participants are the men and women who work tirelessly every day to keep our customers’ trucks on the road,” Randall said. “Mack Masters not only shines the spotlight on their tremendous efforts, but also gives us a chance to hear from them on how we can increase uptime for our customers by improving our own service processes.”
Mack Trucks Academy coordinates the Mack Masters Competition as part of their responsibility for developing and implementing Mack service training and aftermarket support programs. The academy is accredited by the National Institute for Automotive Service Excellence (ASE) for Continuing Automotive Service Education (CASE).
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, Sweden, employs about 95,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2016, the Volvo Group's net sales amounted to about $33 billion. The Volvo Group is a publicly-held company. Volvo shares are listed on Nasdaq Stockholm.
For more information about Mack, visit our website at www.macktrucks.com
