Prevost Touts Commitment to Customers through the Largest Service Network in the Motorcoach Industry12/1/20
Never before has loyalty to customers and the motorcoach industry been more vital than during these unprecedented times. Through it all, Prevost remains committed, offering customers consistent support through the largest service network in the motorcoach industry.
“Prevost recognizes the importance of customer support, now even more than ever,” said Kevin Dawson, vice president of parts and service. “We want customers to know we’re here to help, and we’re not going anywhere.”
Prevost’s vast network includes 17 OEM-owned service locations and 60 mobile service vans strategically stationed throughout North America. “Prevost service centers are more accommodating than ever,” said Prevost owner-operator Joel Prive of Lamoille Valley Transportation. “I sent a text to setup service for the next day. It was after 7pm, but I received a confirmation that evening. What more can you ask for? Buy the best, get the best!” Each service center and mobile unit is staffed with factory-trained technicians – focused on motorcoaches – ready and willing to perform work on any make or model of motorcoach.
“Our factory-certified technicians are trained to work on any motorcoach make or model,” said Randy Castillo, service network director. “Whether a Prevost, a Volvo, or any of our competitor brands, we provide exceptional service with a quick turnaround to get you back on the road right away.”
Prevost offers a large inventory of genuine parts in addition to parts for all makes and models available for order from centralized parts warehouses, with many fast-moving parts available at one of the 17 service centers throughout North America. In addition to exceptional availability, most parts purchased and installed in a Prevost Service Center also come with a one-year warranty.
“We’re proud to offer Prevost Uptime, our preventive service agreement program,” said Craig Heaton, business development manager. “Using our OEM-established maintenance intervals, or Service-At-A-Glance, service agreements ensure each vehicle is well-serviced making it more reliable and fuel-efficient, while also lowering the total cost of ownership for the operator.”
For customers looking to ease their budget, reduce unplanned stops, and keep vehicles on the road, Prevost Uptime is the solution. Prevost Uptime service agreements implement fixed costs and include scheduled maintenance for engines, exhaust aftertreatment systems, transmissions, axles and chassis. Additionally, all services completed through the Prevost Uptime program are accompanied by a 24-month warranty on both parts and labor.
With more OEM-owned service centers than its top three competitors combined and a specialized customer support team with more than 260 years of industry experience, Prevost is committed to its customers and to the motorcoach industry now more than ever.