Service Market Logistics, an unknown concept to many people, but a meaningful service at Volvo Group. Thus we look with pride not only at our factory, but also at our warehouse which has long been a part of our Ghent site. The largest central distribution center is located with us and contains all parts of trucks, buses, construction materials and industrial - and marine - engines. Being and staying successful? That is what we believe in! Next to a storage function, we also have a lot of side activities where the focus is on delivery precision, service and efficiency.
Meet your team.
You will be part of a small and dynamic team. Together with this team you are responsible for handling our customer complaints. For this you also work closely together with other colleagues within the service center.
Your ideal job?
As discrepancy coordinator you are responsible for the financial/administrative handling of our customer complaints.
You analyze the customer complaints and if necessary you ask the right questions.
You are constructively critical in assessing our customer complaints.
You contribute with your IT knowledge to the improvement of our internal processes.
You can analyze data and convert it into internal reports
You are co-responsible for drafting our internal instructions
Are we the perfect match?
- Your communication skills are very useful, you work closely together with our customer service and the warehouse.
- You are strong in switching between different systems and tasks and you can set priorities when necessary.
- You work in a structured way and administration is your thing
- You have a good knowledge of Office 365 and especially Excel
- You have a good knowledge of English
- You like to work in a team
- This is an on call position, max 50% commitment, main day: Monday.
- Temporary role: Oct 2021 - March 2023
This is a temporary on call position, starting Oct. 2021 until March 2023.
With this we can offer a nice salary, restaurant on site, meal vouchers, flexible hours. You will also be part of an international organization which, of course, makes it challenging.
This is your moment to shine!
If you want to use all your administrative talents, this job will feel like coming home.
Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.
We want to get to know you
The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.