Are you passionate for customer satisfaction and product improvement? Do you enjoy challenges and want to give the next step in your career working in global teams, close to customers, markets, different businesses and also Product Development? If yes, we offer you the opportunity to join our team in Gothenburg, Sweden as Product Quality Leader (PQL).
Quality is a core value of the Volvo Group and a prerequisite for Customer Satisfaction. As a Product Quality Leader, you will hold a strategic and important role, as our teams have the overall responsibility for initiating short lead time quality improvements and influencing long term projects to deliver the right quality level.
The mission for a PQL is to be part of the team managing our product improvements and you will lead the work within the issue detection and pre-study areas. You will use several different sources of information to identify which are the issues that are affecting our customers the most and you will help to prioritize them, perform pre-investigations and secure that appropriate corrective actions are taken together with the Product Owners.
As a PQL you will ensure communication on product quality and customer satisfaction within Volvo GTT and to all our stakeholders. We work in a dynamic environment and we meet a lot of different functions and departments in a frequent basis. You will be part of a result-oriented team of highly motivated colleagues that wants to make a difference for the end customer and achieves this by promptly addressing and resolving customer issues.
Experience - Education:
- BSc.in Engineering
- 7+ years of automotive industry experience
- General experience in working with technology
- Quality related work experience (FMEA, 5W2H, Ishikawa, Pareto, 5 Whys, Histogram, Six sigma)
- Experience in Data Analytics
- Experience in working in projects and project management
- Proven record of excellent communication and presentation skills, strong English skills.
Knowledge within Advanced Data Analytic and Diagnostics: Analytic abilities, Data insight, Statistics and applied mathematics, Data Visualization and Storytelling (Power BI, ClickView, Collect and Export Data, FQA, KOLA, EDB, VDB, BO, Weibull), Diagnostic ability (LVD, DTC)
Experience within Problem Solving Methodologies such as Design Thinking, 5W2H, Root Cause analysis, A3 Methodology, etc.
Knowledge in system/application preferable within the areas of responsibility in CAB or Chassis, Vehicle dynamic, Emobility/Vehicle control.
Knowledge in relevant Volvo processes: Such as CPI /QSP, CPI/QJ, PMR, Agile work method.
Good Customer and Market understanding: Report handling (QRS), Market and application understanding within the areas of responsibility – Prioritize and address suitable solution activities.
Strong knowledge in Systems: JIRA, QRS, KOLA, IMPACT, ARGUS, QRAFT, FQA, EDB, VDB, VDA, LVD.
- Communicates effectively
- Effective in building networks
- Customer Focus
- Manage Complexity & Ambiguity
- Collaborate with others
- Confident within decision making
You know how to communicate and present ideas, projects and customer needs. You know how to bring facts from data. You have a “can do” mindset and interest to learn. Although you are a very competent individual and can handle things yourself, you are a team player and believes that teamwork builds amazing results.
Attributes needed to succeed in this role:
- Drives for result
Curious and have some questions? Give me a call -or meet me over a cup of coffee!
John Frii, Manager Product Quality HD Cab & Chassis, Q&CS Gothenburg, +46 313236473
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
We want to get to know you
The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.