Intern: Service & Solution Designer (Summer 2022)

Be part of the digital transformation of Volvo Group. In this position you will contribute in a small cross-functional team to develop customer and user insights. Using Design Thinking and innovation, you will define critical areas for improvement and ideate possible solutions, while documenting the entire journey. This team will focus on user and customer experiences that are present today and relevant in the near future, with a focus beyond the actual vehicle, but rather considering an integrated product-service system. The core team will be placed in the SF Bay Area and will collaborate with Volvo Group colleagues in North America and Sweden. The summer internship period starts early June and ends at the end of August, exact dates are flexible based on your school-year calendar.

Duration and Expected Hours:
  • The summer internship period runs from June through August, exact dates are flexible based on your school-year calendar.
  • This internship will be located on-site in Mountain View, CA. The intern will work a hybrid schedule of working in office and remote days.
Core Responsibilities:
  • Use design thinking methodology to create insight, define opportunity area, and ideate solutions
  • Utilizing user-centric product research and design, create a product-as-a-service that solves real-world problems for real-world Volvo customers
  • Ability to look at the potential use-case and value creation of ideas, do market research and analysis, and evaluate industry trends
  • Document the learning journey and report the progress
Skills and Knowledge:
  • We are looking for a student with a “maker” personality, who is familiar with the Design Thinking process and innovation. We expect these internship students to be self-motivated, curious and brave. We are exploring new possibilities in a highly uncertain area where requirement specifications and well-defined processes are often unavailable.
  • Entrepreneurial spirit and ambitions
  • Product design and strategy with a user-centric approach
  • Business analysis including market research, use case and value add
  • Understanding of Design Thinking
  • Desire to learn and be part of a cross-functional team
  • Strong initiative-taking and follow-through skills, strong ownership and sense of responsibility
  • Ability to work effectively in a highly creative environment
  • Good documentation and presentation skills
  • Motivation to solve real-world problems
  • Fluent in English, both written and spoken

Minimum Education and Experience:
  • Applicant must be currently enrolled and pursuing a degree related to User Design at an accredited school. Master's degree is preferred.
  • Applicants must have a minimum cumulative GPA of 3.0
  • Summer Interns work up to 40 hours per week

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 1 000 000 Volvo customer assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group. 

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Volvo Group North America is an Equal Opportunity Employer

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Application Process


The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.