Supply Chain Support Specialist


Production Logistics is part of Group Trucks Operations. We are an organization of approximately 650 employees, globally connected to deliver logistics solutions with world-class operational excellence. We ensure that transportation is purchased, packaging is made available at our suppliers, material is transported to our production facilities, and vehicles are distributed to our customers on time. We design and optimize the Production Logistics supply chain for the Volvo Group, prepare logistics for new products and drive the Sales & Operations Planning process. We strive for an innovative and diverse workplace, based upon Volvo Group values with high focus on customer success.

This is us, your new colleagues

The Production Logistics (PL) team is a global function responsible for the overall production supply chain performance. Transport Operations Europe (TO E) within PL is responsible for transporting material from supplier to plant, managing and distributing packaging material and delivering Volvo products to final market while balancing requirements on delivery precision, cost and sustainability.
We are continuously developing our ways of working and as part of the ongoing transformation within PL to create a digital supply chain, we will establish two new Supply Chain Monitor and Support teams. The teams will be in Göteborg and Gent. At start up the teams will take over the tasks from TMS Poland and gradually they will evolve to cover new systems, new roles and new ways of working in the connected supply chain.
As part of building up these new teams we are recruiting several Supply Chain Support Specialists

Do you just love to ...

You will be part of a new, dynamic operational team, securing transport planning and supporting end users from many parts of the Volvo group, as well as external parties. This team is also a key function in the collaboration between business and solution management.
To be successful you will need to consider many variables in the supply chain while not losing sight of the bigger picture and the end to end connections.

Your main tasks will be:

  • Monitor and react when deviation appears in order to secure transport planning

  • Manage support cases from material suppliers, carriers and Volvo group users for the applicable solutions (shipIT, Atlas, trackIT and others)

  • Provide training for users. Continuously update or create new training material as needed.

  • Cooperate with solution management and 2nd support regarding incidents, provide root cause analysis and Snow cases.

  • Recommend improvements to enhance systems operational availability, reliability and performance

  • Drive digitalization by exploring new tools and propose how they can make work at TO E more efficient

As it is a new team, there will also be a lot of focus on setting new ways of working and exploring solutions in the beginning.

Are you the one?

We are looking for someone who has operational sense of urgency, who has an open mindset towards new ways of doing things and a genuine interest in the connected supply chain. We think it is an advantage if you have experience from production, logistics, supply chain environment and/or IT support.
To be able to succeed in this position, we believe you have a selection of the following skills/qualities:

  • General understanding of the Supply Material IT-system map, with experience of at least one of the applications. (ShipIT, PackIT, TrackIT, ATLAS, GILM, TND, Pipechain, GMHS, QlikSense, ServiceNow etc)
  • Fluent in English and one additional European language
  • Good knowledge in Office 365
  • Good communication skills
  • Continuous Improvement mindset and problem-solving attitude
  • Genuine interest in digitalization and the Connected Supply Chain journey

You are an energized person that very much enjoys working with a broad spectra of stakeholders and you love the challenges and the high pace our operational environment brings.

A Perfect Match?

We can't promise you an effortless job, but we can promise you some really skilled colleagues and some truly exciting challenges to work with. As part of a new and evolving team you will be able to influence how we will work to secure connected supply chain in the future. In our team you are exposed to end users in the supply chain from all over the Volvo Group, as well as external parties. We believe it is only together we create great business.

Hiring Manager: Ann De Paermentier
HRBP: Kevin Van Meerhaeghe

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

We want to get to know you

Application Process


The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.