Service Manager

Daily operations leading our team and managing the workload for our Service department. We are seeking a friendly, outgoing professional with high level experience on customer engagement and satisfaction these two been critical to the success of this branch so we need someone who has excellent management and training skills. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.

Core Responsibilities
  • Respect and enforce all company policies, safety regulations, rules and values of the company.
  • Act as an ambassador of Prevost in all respects.
  • Safeguard organizational and personal information confidentiality
  • Contribute to the attainment of company objectives through the efficient use of resources
  • Foster teamwork and positive communications between employees and all business sectors
  • Implement improvements in coordination with management objectives based on Prevost business direction
  • Promote standardization and uniformity in management processes and practices
  • Coordinating training of service technicians and assist with personal development plans
  • Develop personal and professional skills
  • Seek opportunities to increase service sales
  • Ensure customer satisfaction on repair and support Prevost Red Carpet Policy Standards
  • Monitor operational expenses of service department
  • Review annual budgets and assess equipment needs
Required Competencies
  • Mechanical knowledge
  • Ability to estimate a mechanical repair
  • Ability to do a detailed analysis and estimate of a collision
  • Contact customers to fill service schedule
  • Financial responsibility of department expenses
  • Communicating with customers and vendors for repairs, authorizations and purchase orders
  • Customer service oriented
  • Teamwork
  • Record keeping, research and documentation skills
  • Resolve customer discrepancies
  • Fast paced environment combined with high customer expectations
  • Understand and enforce warranty policy
  • Excellent organizational skills
  • Intermediate to Advanced Microsoft Office skills
  • SAP and DMS knowledge preferred
  • Supervise service department and team leaders for workload and meeting customer demands
  • Conduct/ participate in routine communication meetings with department
  • Manages workload to accomplish repairs to efficiently meet the company’s standards and to meet / exceed customer expectations
  • Assist other branches and area Service Representatives to manage customer problems
  • Assertive with technician roles and responsibilities
  • Willing to make decisions and follow through
  • Participate in WO process to expedite customer invoicing
  • Attend and communicate training information
Minimum Education Required
  • Minimum High School Education
Minimum Years of Experience Required
  • 5 Years industry experience required
  • Prior Service Manager experience preferred
  • CDL Preferred

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

The transportation industry is transforming at a higher pace than ever before. Very much driven by electromobility, connectivity and digitalization, new business models and opportunities to create value for our customers and society are evolving. If you think this sounds exciting and want to be part of a company committed to take a leading position in this transformation, we have an opportunity for you!

Volvo Buses is one of the world’s leading bus manufacturers, with a strong focus on driving prosperity through transport solutions. The product range includes complete transport solutions, city buses, intercity buses and tourist coaches, as well as services in financing, vehicle servicing, diagnostics, productivity and traffic information. Volvo Buses is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses and construction equipment as well as drive systems for marine and industrial applications.

Volvo Group North America is an Equal Opportunity Employer

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Application Process


The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.