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Intern: Customer Relations Support (Summer 2022)

Are You Looking for a Rewarding Experience? You Should Consider Joining Us this Summer!

At Volvo Penta, our employees know what it takes to make a teamwork! Being part of that team means that you’re working with a global and very diverse group of passionate, enthusiastic, and highly skilled professionals from all walks of life who work and play hard. Volvo Penta has won the ”Great Place to Work” award two years running as well as being named, ”Employer of the Year,” by Diesel Progress magazine! This is absolutely a great place to belong with folks ready to welcome you onboard!

Who is Volvo Penta?

Simply put, Volvo Penta has been around for more than 100 years and we know a thing or two about being a world-leading supplier of engines and drive systems for both marine and industrial applications to thousands of customers worldwide. We’re world leaders and innovative pioneers.
Where We Live…
”Hampton Roads” is an eclectic mix of coastal, urban, rural and historic communities that includes the cities of Chesapeake, Norfolk, Portsmouth, Virginia Beach, Hampton, and Newport News. Our test center marina is located on the water in Suffolk. We have beautiful beaches and state parks, and family-friendly attractions with Colonial Williamsburg, Busch Gardens and North Carolina’s Outer Banks within easy driving distance. The area is host to diverse dining and shopping experiences to suit anyone’s tastes. There are so many exciting things to do here in the area that we highly recommend you come and see it for yourself!
A Little Bit About Our Team…
The Customer Support and Training Department for Volvo Penta Region Americas (VPA)—headquartered in Chesapeake, Virginia—is responsible for technical support, warranty administration, product training, and customer relations for gasoline and diesel engine products for authorized OEMs, power centers, dealers as well as end users. Distribution of technical information, authorization of major warranty repairs, claim and registration processing, and resolution of customer issues are the primary functions of this department.

Our Customer Support & Training team is looking for an Intern to serve as Customer Relation support here in Chesapeake, Virginia from May 23, 2022 to August 12, 2022. This role will assist the department in ensuring company objectives and meeting year-end goals. In this role, you will be provided an opportunity to apply your academic knowldege and skills in a professional environment while developing invaluable work experience.

What is the Job?

As an Intern, you will be responsible for providing support to our Customer Support team. Some of your core responsibilities will include:

Accepting and returning phone contacts from end customers addressing basic product related concerns and instructing customer how to find dealers through our website.
Monitoring and responding to end customer email and electronic inquiries from the Volvo Penta website and other sources (partner websites, social media, etc.).
Assisting Customer Relations and Technical Support representatives with basic office tasks such data entry, analysis, and creating reports.
Supporting Volvo Action Services agents promptly with warranty, campaign and owner’s registration questions using the company’s website and internal databases as resource.

As an Intern working for Volvo Penta, you will be afforded the opportunity to work with and interact with some exceptionally skilled colleagues throughout all of our departments in Volvo Penta… as well as experience some truly exciting challenges that will benefit you both professionally and personally.

Do you have an eagerness for learning and like helping others?
To be successful in this role, you need an ability to work independently and be ready for responsibility, have excellent organizational skills and acute attention to detail.

Experience with Microsoft Excel, PowerPoint, Word, and Outlook as well as database programs is required as is experience with using and running basic office equipment—phone, copier, etc.—is necessary.

During your tenure with us, you will be serving as a representative of Volvo Penta of the Americas. Excellent, professional communication skills—both written and oral—is needed in order to successfully communicate with both external and internal customers.

Education & Experience Must Haves:
  • Pursuing an undergraduate degree at an accredited university and must have completed at minimum of at least 30 semester hours of coursework prior to the start of the internship.
  • Maintaining a GPA of 3.0 or higher is required in order to qualify for this position.
  • When applying to this position, please keep in mind that you must be a current student who is scheduled to graduate after May 2022.
  • Experience in customer relations / customer service.
  • Experience or knowledge in marine, industrial, or transportation industries, a plus.

Necessary:
  • Must be able to start the internship on May 23, 2022.
  • You must provide your own reliable transportation to work.
  • You must provide your own living arrangements in the local area.

We offer:
  • Competitive, hourly compensation
  • Various employee discounts
  • A chance to show us what you got!

If you are interested in being part of a team focused on innovation and success, and feel that this opportunity is for you, we invite you to apply to become an Intern with our Customer Support & Training team. We look forward to meeting you!

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

With Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran

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Application Process

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The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.

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