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Service Marketing Manager - 7 months

This mission is to replace the actual service marketing manager during her maternity leave from 15th of February until 15th of September 2022.
As a Service Marketing Manager, your mission is to market the commercial offering of Renault and to support the sales organizations in promoting and selling existing and new services.
You will be part of the Marketing and Customer Satisfaction Direction.
Your main responsibilities will be to continue the activities of the Service Marketing Manager portfolio for the acting period:
  • Second life loyaulty program: Finalize offer, launch and follow-up pilots, deploy ready to sell package
  • Regenerate offer: support markets in deploying & executing this new service
  • Rebuilding kit offer: execute 2022 action plan
  • Medium Duty range service offer: define & execute service offer for Medium Duty customers

You will work in close collaboration with all other departments of the Marketing and Customer Satisfaction Direction (especially Service & Uptime Development and Product Marketing departments), Brand & Marketing Communication department, Competence Development department and of courses Sales areas and markets.
Your main customers are the sales areas and the markets with whom you must develop a close cooperation.
You will act as transversal function to deliver consistent messages across Renault Trucks and align the hard and soft marketing strategy.

KEY RESPONSIBILITIES AND SKILLS REQUIRED
To execute the service marketing roadmap in cooperation with key stakeholders
For new offers, to secure impactful marketing offer and robust go to market:
  • Structure offer based on customer needs
  • Define the customer value proposal
  • Define business models and relevant price ambition
  • Secure the “easy to do business with” processes for the dealer
  • Identify needs and request support for MarCom and Competence Development activities
  • Ensure ready to launch coordination and deployment for new services
  • Provide sales organizations with clear and added-value marketing material
  • Monitor the performance of the offering after the launch and get decided corrective plans
Be the ambassador for commercial events and organize consistency of messages (training, exhibitions, events)

The candidate has preferably a business school diploma. An experience in the field of connected services, aftermarket, product marketing and/or sales is a plus.

Required skills:
  • Strategic marketing mindset and competencies
  • Leadership and change management capabilities
  • Strong ability to work cross-functionally within the Renault Trucks organization and beyond (Volvo Group)
  • Capacity to listen, challenge, argue and make synthesis
  • Customer and results oriented mindset
  • Capacity to understand business issues
  • Be autonomous and agile
  • Clear oral and verbal communication
  • English fluent mandatory
Le saviez-vous? Entreprise handi’accueillante, Renault Trucks SAS s’engage depuis de nombreuses années en faveur de l’intégration professionnelle des personnes en situation de handicap.
At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Terex Trucks, Prevost, Nova Bus and Volvo Penta.

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Application Process

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The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.

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