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Operations Manager

The Volvo Group Service Market Logistics (SML) is part of Volvo Group Trucks Operations, being globally active in more than 40 locations delivering world-class operational excellence for our customers based on smart logistics solutions. Our job is to develop, manage and optimise the Service Market supply chain for all Volvo Group brands and Joint Ventures. The scope for SML includes Distribution Centre operations, Flow Optimisation, Inventory Management, Customs & Trade, and the development of logistics solutions to ensure the highest possible parts availability, delivery precision, and quality everywhere in the world. We strive for an innovative and diverse workplace, exercising the Volvo Group values with a high focus on customer success.

SML APAC operates from six sites: Singapore, Australia, South Korea, China, India, and Indonesia. Our regional office is in Shanghai, China.

Being part of SML APAC, we work closely with the Volvo Group Business Areas who are responsible for sales in the region and for its markets for all products. The SML supply chain gives you an excellent opportunity to understand how Volvo Group works from supplier to customer. With us, you can push your own professional skills and drive change together with committed people. We are in an exciting transformation phase - come learn and create a new future with us!

THE POSITION
The DC Operations Manager is a key leadership position responsible for the Distribution Centre (DC) operations in Singapore. We run an 11,000m2 facility with a workforce of industrial workers (team leaders & team members). You will be responsible for securing continuous improvements in the operational output such as efficiency, quality, lead times, and delivery precision. An equally important responsibility is to improve the way work is being performed and nurture the use of Lean principles with a strong focus on developing people, processes, and the working environment through an inclusive culture. Excellent interpersonal leadership skills, a personal drive to improve, and a solid ability to cooperate are essential to succeed in this role.

The position will be a member of the DC Singapore Management Team and the SML APAC Safety Network. The role will be reporting to Director, DC Singapore.

MISSION
  • Ensure that the organisation supports the Volvo Group Trucks Operations Strategic Objectives and Service Market Logistics priorities by actively planning, communicating, developing, and monitoring performance in all key areas
  • To provide efficient Service Market Logistics services to the distribution network and drive a culture of continuous improvement, which requires leadership, learning, structured problem-solving, and development in everything we do
  • Drive optimisation in the DC Singapore operations in line with Lean principles and the Volvo Production System (VPS) and the Volvo Operations Concept (VOC)
  • Provide leadership to the DC operations organisation by creating engagement and personal development of employees

ROLES & RESPONSIBILITIES
  • Accountability and optimisation of performance for the DC operational processes (unloading, checking, put-away, picking, packing, loading, quality checking, discrepancy detection and investigation, inventory management, return & buyback, etc.)
  • Drive operational excellence through the effective implementation and application of lean principles reflected in the Volvo Production System (VPS) methodology
  • Develop, recommend, and implement improvements in the internal materials handling and administrative processes to improve quality, customer service, lead time, productivity, and cost-efficiency
  • Develop the warehouse personnel, organisation, and environment to improve flexibility, teamwork, motivation, skill set, and attitude through team meetings, training, performance evaluation tools, providing necessary coaching, and proactive succession planning - all in line with the Volvo Group Values creating an engaged and inclusive organisation
  • Manage operational internal interfaces and external customer demands having efficient communication and relationships to ensure the needs of our organisation and customers are met
  • Participation and contribution to key transformation projects on all activities related to DC Singapore by showcasing project management competencies and skills
  • Compliance with internal/external audits without any non-conformance and ensuring adherence to systems and processes to audit standards

PERFORMANCE MANAGEMENT
Lead the management and coordination of key priorities/objectives within the DC operations. Ensure timely and accurate reporting of the responsible Key Performance Indicators (KPIs), investigating and reporting on variances. Proactively addressing deviations together with relevant teams using lean/VPS principles and methodologies and keeping a constant focus on standards related to Safety, Quality, Delivery, Cost, Environment, and People.

CRITICAL COMPETENCIES FOR THE POSITION
The role holder carries extensive experience and expertise in functional competencies and leadership competencies to deliver the defined business objectives.
  • You need to have extensive experience in Logistics, DC operational processes and experience in Volvo or global supply chain processes (production and/or aftermarket) and tools and a strong understanding of business challenges in an international environment
  • You have documented experience in DC or warehouse management
  • You are working or have worked in an organisation that values quality, safety, environment, diversity, and respect for the individual; you hold strong personal credibility, integrity, and creativity. Your daily work includes problem-solving abilities and a good understanding of people management
  • You are an active management team member, demonstrating a high value-based leadership
  • You are skilled in coaching and developing team leaders and members, having very good interpersonal relations and organisational development mindset
  • You have significant change management experience and demonstrated ability to set demanding targets and to motivate teams and individuals to deliver outside their comfort zones
  • You have a cross-functional mindset and is a strong communicator with good influencing skills and able to create trusting relationships despite cultural differences and geographical distance
  • You have strong interpersonal skills with a high degree of 'flexibility', including networking effectively across the Volvo organisation and withing SML APAC
  • You can develop an excellent working climate and atmosphere aligned with the Volvo Group values and our Code of Conduct

QUALIFICATION
  • A minimum of 10 years of relevant experience & with leadership experience of 5 years in managing teams of direct subordinates and within Supply Chain Management areas
  • Ability to understand and handle industrial workers (Blue Collars) and related issues in a warehousing environment
  • Tertiary Education/Qualification in Management, Logistics, or related discipline - full-time preferred
  • Formal training in either Lean Manufacturing/Six Sigma/Total Quality Management or other excellence standards
  • IT systems knowledge (warehouse management systems/ERP systems/AS400 system)

GENERAL SKILLS REQUIRED
  • As all documentations are in English, proficiency in the English language is a must
  • Proficiency in MS Office applications, including Excel & PowerPoint

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

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