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Support Specialist IT

IT Support Specialist, Time Critical Support Remote
Skövde, Sweden

IT Support Specialist

Are you a positive and service minded team player? Do you have a passion for IT and business and want to be a part of an enthusiastic team that delivers first class and high-quality support?
Embrace the opportunity and be a part of Volvo Digital & IT!
Submit your application today!

About the company:
Volvo Group Digital & IT is a global company and part of the Volvo Group. You will get an opportunity to work with our experienced and highly motivated team that delivers reliable industrial IT solutions and high-class support.
Group Digital & IT has over 3000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.

About the job:
You will join the Time Critical Support (TCS) Remote team in Skövde as IT Support Specialist and be an essential part of our constant strive for Customer Success! Your main focus will be to provide support to the business with a sense of urgency and with high quality. The IT Support Specialist will provide support remotely in a broad scope.
The daily work, which is supported by tools such as Service Now, Jabber and AD aims at providing Volvo Group's different businesses with rapid and relevant 1st line support. This job requires cross-functional collaboration between your own team, stakeholders, Onsite teams, other teams within Digital & IT and partners.
This role comes with a great responsibility as you function as the first and, sometimes only, contact between the production plant and the service providers within Digital & IT. There are shifts where you will be working alone and need to evaluate situations and make difficult decisions in order to keep the production going. Your only focus at all times should be to contribute to as much uptime in applications and infrastructure as possible! The role is complex due to the need of multitasking throughout the shift. You will be handling phone calls, emails, cross-functional collaboration and surveillance in order to be able to deliver the expected support.

Some of the activities you will be working with are:
  • Provide the end user with the support that is agreed upon
  • Provide information to stakeholders in the event of operational disturbances
  • Create and own cases throughout their lifecycle
  • Drive the identification and escalation of problems in supported services and solutions
  • Incident management
  • Request management
  • Knowledge management
  • Access rights management
  • Contribute to continues improvement in the team
About you:
We expect you to have a degree from university studies and a couple of years of experience working with IT, application support or technical support in production or similar. Your basic knowledge of ITIL processes, support tools such as Remedy, Service Now or similar, as well as AD knowledge will give you the necessary foundation to deliver good results. In addition, you are a great team player who strive to further develop yourself and others.

Qualifications / requirements for the job:
  • 2-3 years of experience from working with remote support or similar
  • Previous experience from IT within manufacturing industry
  • Good experience in incident process (ITIL)
  • Good knowledge in AD
  • Experience from working with continuous improvements in a team
  • Good communication skills in English and Swedish, both spoken and written
  • Driving license
Characteristics for the job:
  • Demonstrated customer focus and dedicated to add value to the customer
  • Excellent team-player that collaborates well with others and builds good relationships
  • Strong communication skills and interpersonal skills
  • Open to change and enjoys the challenge of unfamiliar tasks
  • Action oriented - pursues tasks with energy, takes own initiatives, driven and has the need to finish
  • Strong multitasking skills - ability to anticipate, identify and solve problems also in complex, difficult or stressful situations
  • Acts with a strong sense of urgency
  • Structured and organized with good handling of documentation if needed
About the employment:
Location: Skövde
Employment: Full- time
Work hours:
  • Scheduled time, 24*7*365 shift
  • Available for overtime if needed
  • On call
Diversity is important to Volvo and we encourage female applicants!

Start date:
Late summer / early autumn 2022

For further information:
Caroline Buskas, Line Manager +46 730 262 806
Maria Börjesson, HRBP +46 31 3221030

Union representatives Skövde​:
Unionen – Oskar Feretti, +46 313087733
Akademikerna – Christian Blåberg, +46 500523256

Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

We want to get to know you

Application Process

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The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.

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