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Carrier Supplier Management Specialist

The Carrier/Supplier Management Specialist performs their work in the North America Transport Material team as the operational support team within Production Logistics North American Transport Operations. You’ll be expected to apply your knowledge and skills to secure a high level of service performance from our transport carriers and material suppliers. Additionally, you’ll be expected to utilize a set of robust metrics/analytics for measuring the service levels and transitioning this data into lean problem-solving methodologies for improving unsatisfactory levels where required.

Core Responsibilities:
  • Utilizing our Critical Logistics List, lead and drive all activities related to improving carrier service levels aligned with our purchasing contracts.
  • Secure high level of adherence to Volvo transport instructions by Material Suppliers. Lead and drive the full utilization of Atlas within our Material supply base.
  • Resolution of structural/performance problems within the transport carriers/suppliers, utilizing a set of robust metrics along with lean problem-solving techniques to drive improvement activities with carrier service levels and material supplier adherence to Volvo transport instructions/tools.
  • Utilizing a set of fact-based robust metrics for making recommendations on carrier changes for the poor performing carriers.
  • Make operational decisions based on facts, cost/loss ratios and sound business judgement to deliver agreed service level to the customer.
  • Work closely with Logistics Purchasing to secure the correct level of service is used in the sourcing process.
  • Take the lead in developing periodic Business Review Meetings with high volume carriers to
  • Set expectations
  • Review performance
  • Develop action plans
  • Secure with carrier support during holiday, carrier capacity and holiday planning. Actively collect and search information about planned (i.e., National Holidays) and unplanned (i.e., strike) disturbances within the transport network.

Education, Skills & Experience:
  • BS degree in Logistics or Business preferred or equivalent relevant experience
  • Minimum 5 years logistics and/or transportation experience
  • Proficient experience in MS Office with expertise in Microsoft Word, PowerPoint and Excel
  • Demonstrated experience working effectively in a high stress, cross functional team environment
  • Analytical skills with the ability to recognize patterns in data, information, or events and drawing logical conclusions from this data to initiate corrective actions.

Competencies:
  • Action Oriented: Full of energy for challenges, takes a proactive approach to problem solving.
  • Customer Focus: Establishes and maintains effective relationships with customers and colleagues and gains their trust and respect.
  • Integrity and Trust: Seen as a direct, truthful individual who presents facts in an appropriate and helpful manner, keeps confidences and admits mistakes. Exercises good judgment and decision making abilities.
  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
  • Learning on the Fly: Learns quickly when facing new problems and is a versatile learner open to change and quickly grasps the essence of ideas. Self-directed with the ability to adjust in a dynamic environment.
  • Communication: Excellent interpersonal, verbal and written communication skills with strong demonstration of previous customer service experience

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

Volvo Group North America is an Equal Opportunity Employer
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