Team Leader, Regional Distribution Center (RDC)

Service Market Logistics (SML) is an organization within Volvo Group Truck Operations (GTO). Our responsibilities are to design, manage and optimize the supply chain of aftermarket parts for all Volvo Group brands. In North America we support Mack and Volvo Trucks, Volvo Construction Equipment, Volvo Penta, and several Volvo Bus brands. The scope of SML includes transport of material to warehouses, inventory management, management of packaging, and dealer order fulfillment. We ensure that all logistics services are delivered with world class operational excellence utilizing LEAN tools.

Mission and Purpose of the Position

  • As a member of the Operations Leadership Team, support continual improvement activities to meet desired organizational performance targets
  • Support the development of the continuous improvement (LEAN) culture in the organization
  • Model the behavior of a high performing employee
  • Implement change through standardized work processes while using the 4 step training approach
  • Use robust problem solving methods to determine root causes for deviations and work to solutions
  • Responsible for one of the operational areas within Regional Distribution Center - Inbound, Outbound, or Operations Support.
  • Accountable for team performance in terms of SQDCEP in his/her area
  • Responsible for improving safety and ergonomics in assigned areas
  • Increase safety culture via regular GEMBA walks and safety dialogue.
  • Document and report all safety accidents and near misses to Supervisor. Support analysis and corrective actions as requested.
  • Support a lean operation using VPS mindset and tools (5S, problem solving, standardized work)
  • Lead daily VPS meetings with assigned team reporting on business and site specific performance and areas for improvement.
  • Ensure standard operating procedures are in place and being followed. Support development or improvement of procedures as needed.
  • Document any non-conformance to procedures or work rules and present to supervisor (FLM)
  • Assist with root cause analysis and help to implement a continual improvement mindset
  • Assist supervisors in monitoring team’s performance to ensure daily goals are met
  • Support overall timekeeping and attendance tracking of the team
  • Replace team members when they are absent or on other assignment as per supervisor direction.
  • Assist supervisors toward motivating team members to improve performance
  • Assist team members when issues arises (quality, productivity, etc.) leading improvement teams as needed.
  • Ensure adherence to environmental policies and procedures
  • Assist supervisors with the identification of training needs for experienced team members and facilitate the training of new team members and temporary employees
  • Empower teams through the approval and implementation of ideas using the idea generation process
  • Support Supervisor to develop improvement plans for assigned area that contribute to the overall DC improvement roadmap
  • All other duties and responsibilities as assigned by the area supervisor or manager
  • Promotes the Volvo Group values and culture
Education and Experience
  • Minimum 2 to 5 years relevant experience in a similar function in distribution/manufacturing or logistics required
  • Associates Degree (preferred)
  • Knowledge in Lean Principles through formal training preferred
  • Proficient in MS Office preferred
Desired Competences
  • Customer focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Peer relationship: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
  • Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Self-development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different approaches; works to develop strengths; works on compensating for weakness and limits

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

Volvo Group North America is an Equal Opportunity Employer

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Application Process


The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.