The Service Coordinator facilitates achieving a balance between the complexities of service availability, customer needs, and timeline demands while maintaining company profitability.
Core Responsibilities:
Welcome customers or respond to customer phone requests
Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction
Resolve problems
Review and report inventory discrepancies
Complete or support manpower billing
Finalize work order processing and invoicing
Distribute and keep technical information up-to-date
Train co-workers on various aspects of their work responsibilities or expertise, as requested
Required Competencies:
Safeguard organizational and personal information confidentiality
Respect the policies, rules and values of the company
Contribute to the attainment of company objectives through efficient use of resources
Foster teamwork and improved communications between sectors
Develop personal professional skills
Act as a worthy representative of Prevost
Good communication skills
Minimum Education Required:
HS diploma or GED
One year vocational training or two year industry-related experience
Proficiency in MS Office applications
Working knowledge of SAP preferred
Minimum Years of Experience Required:
3-5 years of customer service experience
Physical Requirements:
Sitting
Bending
Typing
Lifting up to 20lbs
Volvo Buses is one of the world’s leading provider of sustainable people transport solutions. It is a part of Volvo Group. The offer includes premium city- and intercity buses, coaches, and bus chassis as well as services for increased productivity, uptime and safety. Volvo Buses has sales in 85 countries and a global service network with more than 1,500 dealerships and workshops. The manufacturing sites are in Europe and in North and South America. The head office is in Gothenburg, Sweden. For more information visit http://www.volvobuses.com
Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
We want to get to know you
Application Process
Apply
Interview
Selection
Onboarding
Apply
The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account.
The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.
Interview
If selected for an interview, you will be contacted with information about when and who you are meeting and if you need to prepare anything. Usually there is 1-3 rounds of interviews in our hiring process. The interviews can be by phone, online video or on-site. Further steps can include technical tests, assessment tests and references.
Selection
If we are a match you will receive an offer for employment. If you are not selected for the job you will get notified as soon as possible. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.
Onboarding
When you begin your employment, you will receive an onboarding to help you quickly become part of the team and start working with your tasks in the best possible way. Welcome onboard!
