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This position is responsible for the sales team management and business development needs of Volvo Insurance Services (VIS), which includes, but is not limited to: planning, organizing, driving, professionalizing, and executing the near- and long-term sales success of the U.S. insurance business; developing and maintaining sales process and sales quality standards for insurance sales personnel; assisting insurance sales personnel in achieving sales goals; and supporting the growth and strategic goals set by management.
The National Insurance Manager reports to the Director of Digital Insurance and is expected to develop positive and productive relationships with VFS (Volvo Financial Services) District Finance Managers and Regional Sales Managers, internal departments, Volvo/Mack Truck and Construction Dealer personnel, and customers of VFS.
KNOWLEDGE AND EXPERIENCE AREAS OF STRENGTH • Trucking • Construction Equipment • Dealership Operations • Diplomacy • Long-Term Success Vision • Communication • Coaching • Performance Management • High Integrity Sales Skills • Internal Relationship Building • Time Management • External Relationship Building • Ability to Motivate • Pipeline Management • Consistency and Reliability
RESPONSIBILITIES • Develop and maximize the success of insurance team sales personnel by leading with integrity, energy, focus, professionalism, consistency, and inspiration. • Close, daily interaction with insurance sales and account management colleagues to lead and motivate them and to ensure successful customer experience and sales outcomes. • Serve as the primary, lead liaison between the U.S. Insurance team and the U.S. Truck and Construction Equipment finance channel sales leaders. • Represent the U.S. insurance team for Marketing initiatives. • Represent the U.S. insurance team for alignment initiatives across Volvo and Mack brands. • Support brand and dealer integration, program development, internal and external trainings, product implementations, Digital & IT integrations, and marketing initiatives. • Extensive travel when necessary to meet prospects and customers, at times with or without insurance sales personnel; drive Truck and Construction Equipment finance channel insurance sales opportunities from west coast to east coast and in all contiguous stats. • Proactively articulate sales strategy and quantify sales results and goals clearly and regularly to management, and meet and exceed quantitative and qualitative sales goals and KPIs (Key Performance Indicators). • Develop, codify, and continuously optimize insurance sales processes for Truck, Construction Equipment, and Dealership insurance prospects and customers. • Collaborate and work closely with VIS’s Insurance Operations and Account Manager (IOAM) to ensure prospect and customer service needs are met and sales processes align with agency standards. • Work closely and daily with sales team personnel in designing, planning, and adhering to time management protocols, inter-team communication protocols, and calendar contingency planning protocols to ensure team back-up support needs are voiced, anticipated, understood, and met well in advance. • Plan, organize, schedule, and agenda-drive regular sales team meetings. • Plan, organize, schedule, and agenda-drive regular meetings with internal stakeholders who influence, support, and provide impactful VIS insurance business needs. • Organize, manage, and drive business sales and development initiatives on existing and new waiver and insurance programs. • Identify opportunities to improve sales conversion and customer experience activities. • Travel extensively as business needs require. • Other duties as required by management.
SKILLS & EXPERIENCE • 10 or more years of sales and/or business development management experience. Trucking, construction, and dealership experience and understanding are a plus. • A Bachelor’s degree in Business Administration, Finance, or other relevant field • Attention to detail and ability to near-term plan and contingency plan with future in mind. • Strong management, verbal, written, presentation, training, and negotiation skills. • Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, continuously-evolving environment. • High level of integrity with a positive customer and quality focus. • Strong computer skills with an emphasis in Microsoft Office. • Comfortable producing detailed monthly (and as needed in between) dashboard sales results and sales effectiveness reporting to management. • Cross-functional team player who works well within, and in support of, a team environment. • Strong problem-solving, sales, and team management skills. • Proven ability to close sales deals, retain customers, and ensure excellent and consistent long-term customer experiences.
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Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.
Volvo Group North America is an Equal Opportunity Employer
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The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account.
The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.
If selected for an interview, you will be contacted with information about when and who you are meeting and if you need to prepare anything. Usually there is 1-3 rounds of interviews in our hiring process. The interviews can be by phone, online video or on-site. Further steps can include technical tests, assessment tests and references.
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When you begin your employment, you will receive an onboarding to help you quickly become part of the team and start working with your tasks in the best possible way. Welcome onboard!