Process & Solution Key User

Financial Control & Accounting is now looking for a Process & Solution Key User in the Order to Cash department.

Financial Control & Accounting is the accounting department within the Volvo Group, responsible for financial compliance in all legal entities (except for Volvo Financial Services). Financial compliance is defined as meeting all statutory requirements and internal Volvo Group requirements as described in policies, directives and in Financial Policies and Procedures (FPP).

Order to cash (OtC) is a part of the Financial Control & Accounting, Accounting Services organization. OtC provides services to our internal Partners such as sundry invoices, allocation of customer payments, collection of receivables, cash & bank activities.

As a Process & Solution Key User we are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services.

The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.
The Process & Solution Key User will support the end users and support the full utilization of process and solutions.

Key responsibilities:
  • Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities.
  • Analyze business issues and business requests from a process and solution perspective before initiating a formal change request.
  • Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader.
  • Participate in acceptance tests (process and solution).
  • Approve/Reject user acceptance test (i.e. new solution releases).
  • Identify root cause to define process and solution improvement area and propose solution or escalate.
  • Review and accept process/solution development and improvement proposals.
  • Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests).
  • Communicate and anchor process/solution improvement proposals.
  • Support implementation of standard process/es and solution(s).
  • Support the definition of process measurement/s.
  • Identify training needs, plan and secure training in cooperation with Business Process Developer and/or Solution Leader.
  • Perform process training and give support to end users.
  • Represent the users in user groups/reference groups or similar forums.
Candidate profile:
  • Minimum 3 years of professional experience gained in accounting area.
  • High level of business process knowledge.
  • Good understanding of related processes and solutions.
  • Good understanding of process interfaces to other processes.
  • Basic knowledge about process methods and tools.
  • Good communication skills.
Required competences:
  • End to end process knowledge for Accounts Receivables and collection.
  • Effective communication.
  • Partner and customer focus.
  • Teamwork and cooperation.
  • Continuous improvement/action oriented.
  • Cross-border collaboration.
  • Fluent in English.
System knowledge:
  • SAP (S4Hana as advantage), Excel - fully proficient.
  • Very good knowledge of tools used in the specific areas.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Finance contributes to realizing the vision of the Volvo Group by developing and providing a wide range of expert services from financial planning to accounting, business controlling, M&As, financial reporting and investor relations. With Volvo Group Finance you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win. 

We want to get to know you



The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.