Manager Diagnostics team, Technical Dealer Support

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services. We ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up to date with our service deliveries.
We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.


This is us, your new colleagues

We are a team of highly skilled technicians focusing on supporting dealers around the world with diagnostic problems on Volvo & Renault trucks. Our biggest strength is the knowledge that we share collectively, teamwork is therefore one of our key assets. A day in our team is never identical, we develop new skills continuously & are ready to take on electromobility.

Do you just love to…

You will be working as an active member of management team, partnering closely with the Director TDS ensuring alignment in priorities and strategy. You will run the daily operational business of your team working closely with other team managers

We are moving towards a proactive quality driven team focusing on driving improvements with a self-steering team approach. As a people manager you will have the full responsibility for your team. You will have quality dialogues to achieve desired engagement levels and be responsible for communicating process changes & group communication within the team

Additionally, you will have full ownership of the global support flow in your responsible area, manage and execute assigned ad hoc projects. You will actively be working with external customer/dealer contact & satisfaction and will also be expected to build & maintain strong collaboration with direct stakeholders.

Are you the one?

We believe that best performance does comes from collaboration. Do you naturally enjoy working though people in a technical environment? We value your ability to interact with peers and colleagues enabling movement in an employee centric and result driven environment.
Do you enjoy staying in touch with end customer expectations through markets, surveys and direct communication? Having Truck business knowledge and understanding of customer and dealer business is valued but not a must.

A perfect match

We can promise that you will work within a fun international team with some truly exiting challenges. If you want to be part of our journey and have passion, trust and performance at the top of your list than this opportunity could be the one you have been looking for!

Let’s do this!
We have a nice working culture with many international and fun colleagues.
We would love to meet you. Do not miss this opportunity to talk to us and explore!

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Nous souhaitons mieux vous connaître

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