Salesforce Solution Engineer/Admin

We believe in the importance of diversity, equity, and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions. Relationships built on trust with our customers, dealers, and colleagues set the standard – our people make the difference every day.

Digital & IT is the engine of the Volvo Financial Services business and we continue on our strategic journey to further improve performance and to deliver the best customer experience in the industry. In this exciting environment, we are focused on Digital Innovation to meet the demands of an increasingly digitalized world. Furthermore, we develop Global Platforms to enable Financial Services expansion. We explore Data Opportunities and engage Cyber security. Our 3 Global Solutions and Services teams, each focusing on a different region, take care of world class execution in the markets encompassing Demand and Projects management.

We are now looking for a Salesforce Solution Engineer/Admin

Would you like to be part of a Global Organization, leading the understanding of business requirements and translate them into conceptual IT-design? Would you like to interact with people from different countries, demonstrate your functional & technical skills to produce world-class solutions, improve customer's experience, business performance including new business opportunities for Volvo Financial Services and the Volvo Group?

You have an agile working attitude, and you love networking. You have an open mind-set and passion to deliver value for our customers. VFS Digital & IT, Region North America is currently looking for a Salesforce Solution Engineer/Admin for our Greensboro, NC location.

KEY RESPONSIBILITIES
Consult with stakeholders to gather and confirm business requirements
Analyze and consolidate information to develop solutions to ensure business requirements are met.
Partner with key stakeholders to improve user experience
Provide expert support to key stakeholders in managing system and process changes
Lead continuous improvement initiatives to improve user experiences and increase efficiencies
Provide advice on application solutions
Produce the technical and system design documentation
Conduct feasibility studies or proof of concepts of applications and system solutions
Create test scenarios for applications and enhancements, ensuring functional requirements are met
Champion agile techniques to deliver on requirements
Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, security and permissions, workflows, and validation rules
Provide second level support for business users and external dealers on business applications
Monitor and analyze site metrics, system performance and user activity
Perform new release evaluations and execute new functionality rollouts
Facilitate testing of new Salesforce functionality rollouts
Audit data to uncover data integrity issues and/or opportunities for process improvements
Development reports and dashboards to support the delivery of business key metrics
Deliver effective training modules and user guides
Identify and develop super user knowledge and capabilities across the business
Research, evaluate and recommend new technologies to support the growth and strategic direction of the business

EDUCATION & PROFESSIONAL EXPERIENCE
BA/BS in related field is preferred
3+ years of experience with Salesforce.com setup, configuration, and implementation experience
Salesforce Certified Administrator required
Salesforce Certified Advanced Administrator preferred
5+ years business analyst experience
1-2 years general Application Support experience
1-2 project management experience
Excellent knowledge of the full Solution Development Life Cycle
Proficient with Microsoft Excel, Word, PowerPoint, and Visio
Extensive experience in data modelling, process mapping and specification documentation
Experience facilitating workshops and discussion sessions
Experience in developing, implementing, and maintaining system processes and procedures
Experience in creating business cases for technology-related solutions
Proven track record completing projects on time, within budget and to specification requirements

COMPETENCIES & SKILLS
High level problem solving and analytical skills
Excellent communication and interpersonal skills
Active listener with the ability to think strategically, solve problems and negotiate
Strong ability to engage and influence stakeholders, at all levels across the business
Ability to build and maintain effective working relationships with stakeholders
Superior organization skills including accuracy and attention to detail
Excellent time management skills and ability to prioritize tasks
Diplomatic, with an ability to operate with a flexible approach in a changing environment
A global and agile mindset with strong customer focus, self-motivated, and internally driven

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Volvo Financial Services is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. Our team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran

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