First Line Manager

The First Line Manager is responsible for an allocated area/flow in the Distribution Center, securing deliverables (SQDCEP) through process, performance, and people management, along with continuous improvement.
  • Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound)
  • Manages a number of Team Leaders and respective team members
  • Cooperates with colleagues and drives cross-functional work with support organizations, in order to secure deliverables in an end-to-end customer perspective
  • Engages other Volvo entities and third parties, for operational issues, when required
  • Enforce rules and regulations as set forth in any collective bargaining agreement, local work rules, and company policy
Key Roles and Responsibilities
  • Accountable for the operational performance in terms of SQDCEP in his/her area
  • Responsible for improving safety and ergonomics in the area
  • Securing analysis and corrective actions in case of accidents or incidents
  • Drive prevention through risk hunting and risk analysis
  • Increase safety culture via regular GEMBA walks and safety dialogue
  • Secure built in quality and work with customer feedback in order to constantly improve quality of the deliveries
  • Responsible for the timely deliveries towards dealers (including refill to SDC/RDC) and improvement of internal lead times
  • Responsible for the financial performance within the area by:
  • Securing efficiency targets
  • Identifying improvements opportunities and realizing cost savings
  • Ensures adherence to environmental policies and procedures
  • People and competence development in the area
  • Coaches Team Leaders and team members on warehouse floor
  • Conduct personal performance and development dialogues
  • Secures good communication up and down
  • Promotes the Volvo Group values and culture
  • Promotes and lives a strong continuous improvement mindset
  • Participate in process improvement activities or projects within his/her area
  • Develop improvement plans for own area that contribute to the overall DC improvement roadmap
  • Ensure compliance with all OD/VPS programs and communicate with subordinates as required
  • All other duties and responsibilities as assigned
  • Filling in for other FLM’s as needed
Minimum Job Requirements
  • Minimum 10 years supervisory experience, with a minimum of 5 years in a DC/warehouse/manufacturing/logistics operations environment
  • Demonstrated leadership abilities in the areas of:
  • People development
  • Providing direction
  • Decision making
  • Goal setting
  • Coaching/mentoring
  • Demonstrated interpersonal skills by showing ability to:
  • Communicate effectively
  • Build trust
  • Drive change
  • Ability to perform tasks on a computerized inventory control system
Preferred Job Requirements
  • Bachelor’s degree in logistics or supply chain management
  • Military leadership at the Senior NCO/Junior Officer level
  • Lean manufacturing/logistics experience
Leadership Competencies
  • Strategic Thinking
  • Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
  • Managing Diversity – Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all
  • Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks; creates focus
  • Inspiring Leadership
  • Developing Direct Reports and Others – Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder
  • Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is time with information
  • Delegation – Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work
  • Courage & Integrity
  • Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain
  • Fairness to Direct Reports – Treats direct reports equitably; acts fairly; has candid discussions; doesn’t have hidden agenda; doesn’t give preferential treatment
  • Execution
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator
  • Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
  • Self-Management
  • Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
  • Self-Development – Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills an approaches; works to deploy strengths; works on compensating for weakness and limits

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer

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