Trainee Parts Advisor

Join our team and be trained to a high level within our Parts & front of house areas at Norwich.
up to £20k p.a.

Working hours:
Monday to Friday
40 hrs per week between 0600hrs to 1900hrs
1 in 3 Saturdays 0700hrs to 1300hrs

We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products

In Particular:

  • To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
  • Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
  • To carry out the Service Department’s invoicing and administration systems efficiently.
  • To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
  • To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
  • To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
  • To inform customers of completion times and payment methods.
  • To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
  • To ensure all customer complaints are courteously and efficiently handled and processed.
  • To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
  • Effectively plan activity levels to include regular account maintenance visits and target account visits.
  • Promote Volvo Trucks in terms of its products, services and value at all times
Key Skills / Competencies:

Whilst this is a Trainee position, we are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment. If you have had exposure of any of the following skills, then this would be advantageous but not essential.
  • Familiarisation of booking times
  • Familiarisation of vehicle parts.
  • To keep up to date with product development by reading relevant information and technical note issued.
  • Good communication skills, both written and oral.
  • Excellent IT knowledge, although training will be given on in-house systems
  • 25 days holiday raising
  • Contributory Pension scheme matched up to 5%
  • Health cash plan
  • Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
  • Cycle to work scheme
  • Employee discounts on Renault & Volvo Cars

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Nous souhaitons mieux vous connaître

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