Digital Support Engineer– Transport Management Automation

Volvo Transport Management Automation
We are bringing to market a next-generation open platform for the transport and logistics industry. Our Platform is designed to promote cost savings and new business opportunities for its members by providing them the opportunity to interact in a network of trusted relationships. Members will have access to various transportation management services developed and deployed by third party service providers through the platform interface.
We are a small focused innovative team established in a partnership with one of the major cloud and software providers. After only 11 months of work, we are ready to start rolling out the solution to our early adopter customers. We have ambitious plans for roll out in a much bigger way throughout 2022. We need your help!

What we are looking for
Starting immediately, we are looking for a digital support engineer to help us to define, design and deliver platform support. Our customers need help ranging from platform onboarding to ongoing support for established customers. We want to take advantage of the current technology shift to increase the digitalization and automation in the operational support, but without compromising on the quality to our customers.
Our goal is to have the solution include online tools and information as well as interactive support. Ideally, we will continue to refine the tools to the point where customers can onboard and execute by themselves – leaving the operations team to handle the real challenges and continuously improve the base support offering.
We are looking for someone that is prepared to learn the support process by doing and committed to transform the learnings to step by step create the best support process and support tools. Included in the operational support is:
  • Onboarding to the platform
  • Connecting to the platform via APIs
  • Capturing and resolving platform issues
  • Capturing and reporting enhancement requests
Communication is one of the most important requirements of the role. Communicating with the customers as to what their questions, challenges and suggestions are and also communicating with the rest of the team to get fast solutions as well as great ideas for future products and features.
The operational support is a blank canvas. This is an opportunity to come in and make your mark. The rest of us are here to help you grow and succeed.

Who you are
We believe that you, just like us, want to get things done and likes the flexibility and variety working in a smaller team with a broad scope gives. To make a match with us you must be a team player, communicative, proficient in English and have a skill-set so you can perform the support and do some of the development yourself.
Our ideal candidate is:
  • Excited to be part of something new and industry leading
  • Enjoys being in an ever-changing business environment where the limits of the business concept and technology are constantly challenged and re-worked
  • Eager to learn about the business of digital logistics and blockchain technology
We also believe that the following experience/understanding is valuable in the role:
  • Digital logistics from planning through to execution
  • Tools for providing digital-first customer support (chatbots, community question boards, digital support ticketing)
  • Capture and validation of new requirements, suggestions, and requests
  • University degree in computer science or simila
Work location: Sweden Gothenburg, minimum of hybrid working
Stealth project buzzword: Blockchain

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

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